Case Manager

NC Behavior; Charlotte (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Holiday pay

PTO

Job summary

NC Behavior is seeking a Case Manager to oversee a designated caseload in our client operations team. You will foster communication with families, support providers, and ensure timely progress reporting while maintaining HIPAA compliance.

The role emphasizes documenting interactions, coordinating scheduling and staffing, and ensuring services meet the needs of children with ASD. You will collaborate with the team to maintain quality care and adherence to policies.

Qualifications

• Strong documentation skills.
• Excellent organization and attention to detail.
• Ability to multitask and manage multiple caseloads.

Responsibilities

• Maintain ongoing communication with families to build trust and coordinate services.
• Support and guide team providers to ensure high-quality care.
• Address and resolve service-related issues promptly.

Skills

Documentation

Organization

Multitasking

Communication

Job description

Current job opportunities are posted here as they become available.

ROLE: The Case Manager plays a pivotal role within the client operations team, holding direct responsibility for overseeing a designated caseload. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families and providers on the team.

WHY JOIN US?

• Competitive compensation and benefits package
• Friendly office environment!
• Great exposure to the emerging field of Applied Behavior Analysis (ABA)
• A rewarding position seeing the results of children with ASD reach their full potential
  • Full Benefits package
  • Health insurance paid 95% by the company
  • Dental, Vision, and Life Insurance
  • 401K with a company match
  • Holiday Pay
  • PTO

RESPONSIBILITIES

• Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services, including monthly check in calls.
• Provide guidance and support to the providers of the team to enable them to provide optimal care to the families.
• Proactively address and resolve service-related issues and challenges that may arise.
• Ensure the prompt receipt of patient progress reports.
• Actively participate in facilitating the acquisition of insurance authorizations.
• Monitor and work towards increasing the utilization and ensure authorized hours are effectively utilized.
• Collaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffing.
• Perform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding process.
• Thoroughly record and document all interactions and correspondence with both clients and providers.
• Ensure systems and client databases remain up to date.
• Participate in team meetings and integrate suggestions that are provided for the betterment of the department.
• Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.

REQUIREMENTS

• Proficiency in documentation, organization and tracking skills
• Exceptional attention to detail
• Decision making; Ability to multitask
• Computer proficiency
• Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.