Case Manager

BK Behavior; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Full Benefits package

Health insurance paid 95% by the公司

Dental, Vision, and Life Insurance

401K with a company match

Holiday Pay

PTO

Job summary

BK Behavior in Charlotte, NC seeks a Case Manager to oversee a designated caseload within the client operations team. You will facilitate service delivery, ensure staffing, and support families and providers from intake through ongoing services.

Responsibilities include coordinating with families, obtaining insurance authorizations, and maintaining documentation and databases. This role offers full benefits and exposure to the ABA field.

Qualifications

• Proficiency in documentation, organization and tracking skills.
• Exceptional attention to detail.
• Decision making; Ability to multitask.
• Positive attitude.
• Computer proficiency and quick learner in a fast-paced environment.

Responsibilities

• Foster and sustain ongoing communication with families, cultivating rapport from intake through ongoing services.
• Provide guidance and support to providers to enable optimal care for families.
• Proactively address and resolve service-related issues and challenges.
• Ensure prompt receipt of patient progress reports.
• Facilitate acquisition of insurance authorizations.
• Monitor utilization and ensure authorized hours are utilized effectively.
• Collaborate with recruiters to hire staff and ensure timely staffing.
• Conduct candidate interviews and maintain onboarding communication with hires.
• Document all interactions with clients and providers.
• Keep systems and client databases up to date.
• Participate in team meetings and implement suggested improvements.
• Adhere to policies, ethics, confidentiality, HIPAA, and applicable laws.

Skills

Documentation

Organization

Attention to detail

Decision making

Multitasking

Positive attitude

Computer proficiency

Fast-paced environment

Job description

ROLE:

The Case Manager plays a pivotal role within the client operations team, holding direct responsibility for overseeing a designated caseload. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families and providers on the team.

WHY JOIN US?

• Competitive compensation and benefits package


• Friendly office environment!


• Great exposure to the emerging field of Applied Behavior Analysis (ABA)


• A rewarding position seeing the results of children with ASD reach their full potential




• Full Benefits package


• Health insurance paid 95% by the company


• Dental, Vision, and Life Insurance


• 401K with a company match


• Holiday Pay


• PTO

RESPONSIBILITIES

• Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services, including monthly check in calls.


• Provide guidance and support to the providers of the team to enable them to provide optimal care to the families.


• Proactively address and resolve service-related issues and challenges that may arise.


• Ensure the prompt receipt of patient progress reports.


• Actively participate in facilitating the acquisition of insurance authorizations.


• Monitor and work towards increasing the utilization and ensure authorized hours are effectively utilized.


• Collaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffing.


• Perform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding process.


• Thoroughly record and document all interactions and correspondence with both clients and providers.


• Ensure systems and client databases remain up to date.


• Participate in team meetings and integrate suggestions that are provided for the betterment of the department.


• Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.

Requirements

• Proficiency in documentation, organization and tracking skills


• Exceptional attention to detail


• Decision making; Ability to multitask


• Positive attitude


• Computer proficiency


• Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.