Case Manager

BK Behavior; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance paid 95% by the company

Dental, Vision, and Life Insurance

401K with a company match

Holiday Pay

PTO

Job summary

BK Behavior in Kansas City, Missouri, seeks a Case Manager to oversee client caseloads and support families. The role involves fostering communication, resolving service issues, and ensuring staff support. Key requirements include strong documentation skills and attention to detail.

Benefits include a competitive compensation package, health insurance, and a friendly office environment. Join us to make a difference in the lives of children with ASD!

Qualifications

• Proficiency in documentation, organization and tracking skills.
• Exceptional attention to detail.
• Ability to multitask in a fast-paced work environment.

Responsibilities

• Foster ongoing communication with families.
• Provide guidance and support to team providers.
• Resolve service-related issues proactively.
• Monitor and ensure optimal service utilization.
• Participate in recruitment and onboarding processes.
• Document all interactions with clients and providers.

Skills

Documentation

Organization

Attention to Detail

Multitasking

Computer Proficiency

Decision Making

Job description

Overview

ROLE: The Case Manager plays a pivotal role within the client operations team, holding direct responsibility for overseeing a designated caseload. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families and providers on the team.

Benefits

• Competitive compensation and benefits package
• Friendly office environment!
• Great exposure to the emerging field of Applied Behavior Analysis (ABA)
• A rewarding position seeing the results of children with ASD reach their full potential
• Full Benefits package
• Health insurance paid 95% by the company
• Dental, Vision, and Life Insurance
• 401K with a company match
• Holiday Pay
• PTO

Responsibilities

• Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services, including monthly check-in calls.
• Provide guidance and support to the providers of the team to enable them to provide optimal care to the families.
• Proactively address and resolve service-related issues and challenges that may arise.
• Ensure the prompt receipt of patient progress reports.
• Actively participate in facilitating the acquisition of insurance authorizations.
• Monitor and work towards increasing the utilization and ensure authorized hours are effectively utilized.
• Collaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffing.
• Perform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding process.
• Thoroughly record and document all interactions and correspondence with both clients and providers.
• Ensure systems and client databases remain up to date.
• Participate in team meetings and integrate suggestions that are provided for the betterment of the department.
• Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.

Requirements

• Proficiency in documentation, organization and tracking skills
• Exceptional attention to detail
• Decision making; Ability to multitask
• Positive attitude
• Computer proficiency
• Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.