Case Manager

North Carolina Behavior; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

Health insurance 95% covered by the公司

Dental insurance

Vision insurance

Life insurance

401K with match

Holiday pay

PTO

Job summary

North Carolina Behavior is seeking a dedicated Case Manager to oversee a defined caseload within the client operations team. You will foster strong relationships with families and providers, coordinate services, and ensure timely staffing and documentation.

Your responsibilities include communicating regularly with families, guiding team providers, resolving service issues, obtaining insurance authorizations, and maintaining up-to-date records and databases.

Qualifications

• Experience documenting client interactions and progress notes.
• Ability to maintain confidentiality and HIPAA compliance.
• Strong organizational skills with attention to detail.
• Ability to multitask and manage caseloads.
• Proficient with computer systems and databases.

Responsibilities

• Foster and sustain ongoing communication with families, cultivating rapport from intake through ongoing services.
• Provide guidance to providers to enable optimal care for families.
• Proactively address and resolve service-related issues.
• Ensure timely receipt of patient progress reports.
• Assist in securing insurance authorizations.
• Monitor utilization and ensure authorized hours are used effectively.
• Collaborate with recruiters to hire staff and manage onboarding.
• Record and document all interactions with clients and providers.
• Maintain up-to-date client databases and participate in team meetings.
• Uphold policies, ethics, confidentiality, HIPAA, and applicable laws.

Skills

Documentation & organization

Attention to detail

Multitasking

Communication skills

Computer skills

Adaptability in fast-paced env

Job description

ROLE:

The Case Manager plays a pivotal role within the client operations team, holding direct responsibility for overseeing a designated caseload. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families and providers on the team.

WHY JOIN US?

• Competitive compensation and benefits package


• Friendly office environment!


• Great exposure to the emerging field of Applied Behavior Analysis (ABA)


• A rewarding position seeing the results of children with ASD reach their full potential




• Full Benefits package


• Health insurance paid 95% by the company


• Dental, Vision, and Life Insurance


• 401K with a company match


• Holiday Pay


• PTO

RESPONSIBILITIES

• Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services, including monthly check in calls.


• Provide guidance and support to the providers of the team to enable them to provide optimal care to the families.


• Proactively address and resolve service-related issues and challenges that may arise.


• Ensure the prompt receipt of patient progress reports.


• Actively participate in facilitating the acquisition of insurance authorizations.


• Monitor and work towards increasing the utilization and ensure authorized hours are effectively utilized.


• Collaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffing.


• Perform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding process.


• Thoroughly record and document all interactions and correspondence with both clients and providers.


• Ensure systems and client databases remain up to date.


• Participate in team meetings and integrate suggestions that are provided for the betterment of the department.


• Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.

Requirements

• Proficiency in documentation, organization and tracking skills


• Exceptional attention to detail


• Decision making; Ability to multitask


• Positive attitude


• Computer proficiency


• Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.