Case Coordinator

Hope Home Health; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Hope Home Health Care is seeking an organized, dependable office professional with home care experience to support operations. You will coordinate ongoing client care, manage caregiver scheduling, and serve as the main contact for clients and families.

In this hands-on role, you will help with compliance, credentialing, data entry, and day-to-day clerical duties, working closely with the Director of Nursing and office team.

Qualifications

• Experience in home care is required.
• Strong organization and attention to detail, able to juggle multiple tasks.
• Clear, professional communication with clients and staff.
• Comfort with computers and scheduling software; accurate record-keeping.

Responsibilities

• Coordinate active client care and ensure smooth operations.
• Monitor caregiver clock-ins and address late/missed punches.
• Assign caregivers, fill shifts, and keep records up-to-date.
• Serve as daily contact for clients and families, resolving concerns fast.
• Ensure agency compliance with Ohio and federal regulations, including credentialing.
• Track staff and agency renewals; maintain office policies.
• Handle front-office tasks: calls, filing, data entry, supply management.
• Collaborate with Director of Nursing and office team to support quality care.
• Maintain confidentiality of client and staff information.

Skills

Organization

Attention to detail

Communication

Computer literacy

Scheduling software

Team player

Reliability

Job description

Hope Home Health Care is looking for one organized, dependable professional with home care experience to join our office team. You'll work alongside our other team members and Director of Nursing to keep operations running smoothly. This is a hands-on role for someone who can wear multiple hats—coordinating active cases, keeping us compliant, and handling day-to-day clerical work.

What you'll do:

• Coordinate ongoing client care once cases are active, making sure everything runs smoothly

• Monitor caregiver clock-ins and follow up on any missed or late punches

• Coordinate caregivers, fill shifts, and keep all records accurate and up to date

• Serve as the day-to-day contact for clients and families, resolving concerns quickly

• Oversee agency compliance with Ohio and federal regulations, including credentialing and audit readiness

• Maintain policies and track staff and agency renewals

• Handle front-office tasks: answering calls, filing, data entry, and supply management

• Work closely with the Director of Nursing and office team to support quality care

• Keep all client and staff information confidential

What we're looking for:

• Experience in home care (required)

• Strong organization and attention to detail—able to juggle several responsibilities at once

• Clear, professional communication

• Comfort with computers and scheduling software

• A reliable, self-directed, team-first attitude