Carrier Solutions Representative

Surge Staffing; Dublin (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Surge Staffing in Dublin, OH is seeking a Carrier Solutions Representative to build and strengthen the carrier network, coordinate with operations and leadership, and optimize freight capacity.

The ideal candidate is energetic, relationship-focused, and proficient in communication, problem solving, and multitasking in a fast-paced logistics environment, with a strong focus on service and accountability.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Experience in transportation, logistics, freight, or supply chain is a plus.
• Experience in customer service, sales, account management, recruiting, or negotiation is beneficial.
• Proven ability to communicate effectively and build relationships.

Responsibilities

• Build and maintain strong relationships with carriers within assigned markets.
• Work collaboratively with the team to secure freight 24+ hours in advance.
• Follow established processes to identify and resolve issues quickly and efficiently.
• Manage daily tasks, phone calls, emails, and ongoing communication with carriers and internal teams.
• Utilize established carrier networks to offer available freight.
• Maintain clear, consistent, and professional communication with carriers.
• Recruit and develop qualified carriers to expand the carrier network.
• Support both new and existing carrier relationships.
• Monitor carrier performance and hold carriers accountable to established KPIs.
• Utilize carrier scorecards to evaluate and manage performance.
• Communicate market conditions that may affect capacity, pricing, and service.
• Negotiate and manage carrier contracts, terms, and renewals.
• Collaborate with carriers and internal teams on continuous improvement initiatives.
• Assist with developing and strengthening long-term carrier partnerships.
• Ensure operational responsibilities are properly reviewed and assigned.
• Provide excellent customer service to both carriers and internal partners.
• Handle inbound and outbound calls and emails.
• Perform other duties as assigned.

Skills

Relationship-building

Communication skills

Negotiation

Problem-solving

Time management

Organizational skills

Microsoft Office

Cross-functional collaboration

Teamwork

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

3+ years related experience in lieu of degree

Relevant training/certifications

Job description

Carrier Solutions Representative

Location: Dublin, Ohio 43016
Employment Type: Full-Time
Schedule: 1st Shift
Experience Level: Experienced

Position Overview

A growing organization is seeking a Carrier Solutions Representative to join its Carrier Solutions team. This role will work closely with operations and regional leadership to manage and strengthen the carrier network within assigned markets.

The ideal candidate is energetic, competitive, relationship-focused, and comfortable working in a fast-paced environment where communication, problem-solving, and follow-through are essential.

Key Responsibilities

• Build and maintain strong relationships with carriers within assigned markets.
• Work collaboratively with the team to secure freight 24+ hours in advance.
• Follow established processes to identify and resolve issues quickly and efficiently.
• Manage daily tasks, phone calls, emails, and ongoing communication with carriers and internal teams.
• Utilize established carrier networks to offer available freight.
• Maintain clear, consistent, and professional communication with carriers.
• Recruit and develop qualified carriers to expand the carrier network.
• Support both new and existing carrier relationships.
• Monitor carrier performance and hold carriers accountable to established KPIs.
• Utilize carrier scorecards to evaluate and manage performance.
• Communicate market conditions that may affect capacity, pricing, and service.
• Negotiate and manage carrier contracts, terms, and renewals.
• Collaborate with carriers and internal teams on continuous improvement initiatives.
• Assist with developing and strengthening long-term carrier partnerships.
• Ensure operational responsibilities are properly reviewed and assigned.
• Provide excellent customer service to both carriers and internal partners.
• Handle inbound and outbound calls and emails.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or GED required.
• Bachelor's degree preferred.
• In lieu of a degree, a minimum of 3 years of related experience may be considered.
• Additional relevant training and certifications will be considered.

Preferred Experience

• Transportation, logistics, freight, or supply chain experience is a plus.
• Experience in customer service, sales, account management, recruiting, or negotiation is beneficial.
• Experience working in a fast-paced, performance-driven environment is preferred.

Knowledge, Skills & Abilities

• Energetic, driven, and proactive with a strong desire to identify opportunities.
• Excellent verbal and written communication skills.
• Professional and confident phone presence.
• Strong problem-solving and decision-making abilities.
• Comfortable managing multiple priorities and changing workloads.
• Strong time-management and organizational skills.
• Proficient in Microsoft Office Suite.
• Ability to collaborate effectively with cross-functional teams.
• Strong attention to detail and commitment to accuracy.
• Ability to remain professional and composed in a fast-paced environment.
• Dependable, punctual, and committed to teamwork and accountability.

Work Environment

This position is based in an open-office environment where employees communicate frequently by phone, email, and messaging platforms.

The role primarily involves desk-based work, including operating multiple computer screens and managing inbound and outbound communications. Occasional standing, bending, or lifting of items up to 10 pounds may be required.

Schedule & Travel

• Full-time, Monday–Friday.
• Typically 40+ hours per week, depending on business needs.
• Some flexibility outside standard business hours may be required.
• Minimal to no travel expected, with occasional travel for conferences, training, or company events.

What We're Looking For

We're looking for a motivated relationship-builder who thrives on communication, negotiation, and finding solutions. If you enjoy working with people, building professional partnerships, solving problems, and working in a fast-moving logistics environment, this could be an excellent opportunity.

Location: Dublin, OH 43016
Schedule: 1st Shift
Employment Type: Full-Time

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