Account & Logistics Operations Manager

SURGE Staffing; Dublin (OH); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

SURGE Staffing in Dublin, OH is seeking an experienced Account Manager / Customer Operations professional to support key customer accounts and drive operational excellence in a fast-paced transportation and logistics environment.

This role focuses on building strong customer relationships, monitoring performance, coordinating transportation solutions, and partnering with internal teams to deliver exceptional service.

Qualifications

• High school diploma or GED required.
• 1–3 years of related experience with a bachelor's degree, or 5+ years with an associate degree, or 6+ years of relevant experience in lieu of a degree.
• Transportation or logistics experience is preferred.
• Experience in sales, customer service, account management, or negotiation is highly valued.

Responsabilités

• Build and maintain strong relationships with key customer accounts.
• Develop a thorough understanding of customer supply chain needs.
• Monitor KPI metrics to improve customer satisfaction and operational efficiency.
• Lead customer business reviews covering performance, challenges, opportunities, and long-term goals.
• Identify and pursue new business opportunities with existing and prospective customers.
• Develop transportation and logistics solutions that provide value to customers.
• Partner with internal operations and carrier teams to optimize load bookings, carrier selection, service levels, and costs.
• Maintain customer profiles and participate in RFQs, customer reviews, and meetings.
• Develop and maintain long-term account plans.
• Lead cross-functional teams in developing solutions for new opportunities.
• Negotiate pricing and service agreements while monitoring market trends, capacity, and seasonality.
• Ensure customer requirements are met, including on-time pickups, deliveries, and equipment needs.
• Address and resolve operational issues while escalating when necessary.
• Monitor team performance and ensure operational activities are completed accurately and on time.
• Maintain accurate system updates, reporting, and documentation.
• Represent the organization professionally with customers, carriers, and industry partners.
• Perform other duties as assigned.

Connaissances

Customer relationships

Communication skills

Problem solving

Organization

Cross-functional collaboration

MS Office

Negotiation

Formation

High school diploma or GED

Description du poste

SURGE Staffing in Dublin, OH is seeking an experienced Account Manager / Customer Operations professional to support key customer accounts and drive operational excellence in a fast-paced transportation and logistics environment.

This role focuses on building strong customer relationships, monitoring performance, coordinating transportation solutions, and partnering with internal teams to deliver exceptional service.