Carrier Payments & Disputes Specialist

Amazon; Tennessee; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is building the earth’s best transportation and logistics business in Nashville, TN. The Transportation Specialist will analyze data, resolve payment disputes for carrier partners, and support daily freight movements into and out of the North American fulfillment network.

You will pull data from databases using Excel, Access, and SQL to assist dispute resolution, identify root causes of defects, and drive efficiency in operations.

Qualifications

• 1+ years of working with computers and Microsoft Office (Outlook, Word, Excel) experience.
• 1+ years of customer service or back-office roles in corporate environments.
• High school or equivalent diploma.
• Work 40 hours/week, and overtime as required.
• Flexible schedule including weekends, nights, and/or holidays.
• Are 18 years of age or older.
• Can lift up to 49 pounds and stand for long shifts.

Responsibilities

• Continual, tactical communication with external customers and internal customers.
• Resolve Trip Status payment disputes for carrier partners by investigating claims and ensuring compliance with Amazon’s policies and SLA.
• Prioritize and manage multiple cases while meeting or exceeding established daily resolutions goals.
• Pull data from numerous databases (Excel, Access, SQL) to assist with disputes case resolution.
• Identify and eliminate root causes of defects to drive efficiency in transportation operations.
• Escalate problems or variance in information to relevant owners and teams and follow through on resolutions.
• Provide communication, both verbal and written, to carriers sharing findings and details of case resolution.

Skills

Customer service

Data analysis

Communication skills

Microsoft Office

Problem solving

Education

High school diploma

Tools

Excel

Access

SQL

Job description

Amazon is building the earth’s best transportation and logistics business in Nashville, TN. The Transportation Specialist will analyze data, resolve payment disputes for carrier partners, and support daily freight movements into and out of the North American fulfillment network.

You will pull data from databases using Excel, Access, and SQL to assist dispute resolution, identify root causes of defects, and drive efficiency in operations.