Transportation Specialist, Carrier Services

Amazon; Nashville (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is building the earth’s best transportation and logistics business in Nashville. The Carrier Services team supports carrier partners and resolves payment issues for daily freight movements into and out of our North American network.

This is a high-visibility role in a fast-growing area. You will pull and analyze data, drive process improvements, and communicate effectively with internal and external customers while handling multiple cases in a high-pressure environment.

Qualifications

• 1+ year of experience with computers and Microsoft Office.
• 1+ year of customer service or back-office roles in corporate environments.
• High school diploma or equivalent.
• Work 40 hours/week, and overtime as required.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Are 18 years of age or older.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours.

Responsibilities

• Continual, tactical communication with external customers and internal customers
• Resolve Trip Status payment disputes for carrier partners by investigating claims and ensuring compliance with Amazon’s policies and SLA
• Prioritize and manage multiple cases while meeting or exceeding established daily resolutions goals
• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) to assist with disputes case resolution
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
• Escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
• Provide communication, both verbal and written as you will be required to respond to carriers sharing findings and details regarding the case resolution

Skills

Data analysis

Communication skills

Microsoft Excel

Customer service

Education

High school diploma

Tools

SQL

Access

Excel

Job description

Description

Amazon is building the earth’s best transportation and logistics business. Our people are builders, working tirelessly to serve customers, optimize Amazon’s global network, and enable the success of our trusted partners. Within Amazon Transportation Services (ATS), the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team resolves payment issues related to daily freight movements into and out of our North American fulfillment network. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazon’s portfolio.

Description

Amazon is building the earth’s best transportation and logistics business. Our people are builders, working tirelessly to serve customers, optimize Amazon’s global network, and enable the success of our trusted partners. Within Amazon Transportation Services (ATS), the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team resolves payment issues related to daily freight movements into and out of our North American fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.

The person in this position will pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.

Key job responsibilities

• Continual, tactical communication with external customers and internal customers
• Resolve Trip Status payment disputes for carrier partners by investigating claims and ensuring compliance with Amazon’s policies and SLA
• Prioritize and manage multiple cases while meeting or exceeding established daily resolutions goals
• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) to assist with disputes case resolution
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
• Escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
• Provide communication, both verbal and written as you will be required to respond to carriers sharing findings and details regarding the case resolution

Basic Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• 1+ years of customer service or back-office roles in corporate environments experience
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Are 18 years of age or older
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach with or without reasonable accommodation

Preferred Qualifications

• Experience in logistics, or experience in an operational role

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, TN, Nashville - 19.51 - 26.25 USD hourly

Company - Amazon.com Services LLC