Carrier Operations Manager - 3PL (Onsite)

Diverse Logistics and Distribution LLC; Robbinsville Township (NJ); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k)

Bonus program

Dental insurance

Employee Assistance Program

Employee Wellness Plan

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Diverse Logistics and Distribution LLC is seeking a Contract Operations Manager / Logistics and Delivery Manager to lead carrier development and non-asset delivery operations for client contracts. The role focuses on building a competitive, high-performing carrier network that meets client specifications and internal standards.

You will manage performance against KPIs, ensure contract compliance, and drive long-term carrier relationships while promoting company values and service excellence in

Qualifications

• Field leadership and team building experience.
• Experience in operations / 3PL management or similar position.
• Good written and verbal communication abilities.
• Strong management skills and leadership presence to command and motivate carrier group.
• Must have strong problem-solving skills and the ability to think and respond quickly to service issues.
• Proficient with Microsoft Office and general computer skills.

Responsibilities

• Recruit, train, develop, and manage the carrier team to ensure individual and company success.
• Lead the carrier operations team, ensuring on-time pick-up and delivery, and maintaining positive relationships with carriers.
• Continuously develop recruiting pipeline to foster performance management and any related turnover.
• Provide exceptional customer service to clients and clients' customers.
• Implement and maintain best practices with carriers.
• Identify and anticipate hurdles and work with Director and support staff on a plan to overcome them.
• Follow through on daily routes by tracking, making calls where appropriate, and submitting accurate billing.
• Meet or exceed established performance minimums for assigned locations.
• Understand and promote the company’s culture, mission, values, policies, and procedures.

Skills

Field leadership and team building

3PL operations management

Written and verbal communication

Leadership and people management

Problem-solving and quick response

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Diverse Logistics and Distribution LLC is seeking a Contract Operations Manager / Logistics and Delivery Manager to lead carrier development and non-asset delivery operations for client contracts. The role focuses on building a competitive, high-performing carrier network that meets client specifications and internal standards.

You will manage performance against KPIs, ensure contract compliance, and drive long-term carrier relationships while promoting company values and service excellence in