Carrier Engagement Specialist - Remote & On-Call

Highway App, Inc.; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Highway App, Inc. is seeking a Carrier Relations Specialist to engage carriers, respond to inquiries, and drive adoption of the Highway platform. You will build relationships with carriers through multiple channels and ensure high levels of service while supporting the app’s ongoing improvement.

The role involves coordinating with carriers, providing clear information, and maintaining responsiveness during peak times. Some remote/on-call hours after hours, weekends, and holidays may be required.

Qualifications

• Experience in transportation industry, preferably brokerage carrier rep or manager.
• Excellent communication skills and thrives in a fast paced environment.
• Ability to manage multiple priorities within deadlines.
• Become a subject matter expert on Highway’s application.
• Highly responsive to carrier questions and provide top‑tier service.

Responsibilities

• Engages with carriers through multiple channels to obtain truck postings and submit freight quotes.
• Makes high volume outbound calls to build relationships with carriers.
• Responds promptly to carrier questions and issues with excellent service.
• Maintains Highway app by monitoring, analyzing and addressing issues.
• Suggests updates to the application to address bugs and improve operation.
• Troubleshoots technical problems and provides individual solutions for users.
• Implements process improvements to increase efficiency and reduce errors.
• Summarizes complex information in an easy-to-understand way.
• Manages multiple priorities and maintains timely internal/external communication.
• Builds lasting relationships with carriers and Highway app users.
• Role may involve remote and on-call after hours, weekends and holidays.

Skills

Outbound calling

Carrier relationship

Communication skills

Multitasking

Problem solving

Job description

Highway App, Inc. is seeking a Carrier Relations Specialist to engage carriers, respond to inquiries, and drive adoption of the Highway platform. You will build relationships with carriers through multiple channels and ensure high levels of service while supporting the app’s ongoing improvement.

The role involves coordinating with carriers, providing clear information, and maintaining responsiveness during peak times. Some remote/on-call hours after hours, weekends, and holidays may be required.