Remote Customer Engagement Advocate

Carrier Enterprise; Carrollton (TX); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and 


Employee Assistance Program (EAP)

Tuition Reimbursement

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is a nationwide HVAC distribution company seeking a Customer Engagement Advocate to support customers through chat, email, and other online channels. You will work under the Customer Engagement Manager, providing friendly, timely assistance and resolving issues to enhance the customer experience.

The role emphasizes sales and service-minded interaction in a fast-paced environment, with opportunities for growth across stores, distribution centers, and offices.

Qualifications

• 1 year of experience in a customer support role or similar.
• Strong communication skills and ability to interact with customers via multiple channels.
• Ability to multitask and maintain a high level of service.
• Attention to detail and accurate data entry.

Responsibilities

• Interact with customers in a friendly, courteous and professional manner.
• Communicate via email, chat, and online channels with a sense of urgency.
• Handle multiple chats or inquiries while maintaining service quality.
• Document interactions and issues in the CRM system.
• Assist with product information, orders, and accessories as needed.

Skills

Customer service

Communication

Multitasking

Detail oriented

Team player

Flexibility

Tech-savviness

Tools

CRM/Salesforce

Job description

Carrier Enterprise is a nationwide HVAC distribution company seeking a Customer Engagement Advocate to support customers through chat, email, and other online channels. You will work under the Customer Engagement Manager, providing friendly, timely assistance and resolving issues to enhance the customer experience.

The role emphasizes sales and service-minded interaction in a fast-paced environment, with opportunities for growth across stores, distribution centers, and offices.