Remote Customer Engagement Specialist

carrierenterprise; Carrollton (TX); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is seeking a Customer Engagement Advocate to support customers via chat, email and online requests. You will use Salesforce to document interactions and work with cross-functional teams to resolve issues and enhance the customer experience.

The role emphasizes a sales/service mindset, high-volume channels, and a dedication to continuous training and product knowledge. Flexible scheduling supports remote or office work arrangements.

Qualifications

• Minimum 1 year in a customer support role.
• Must be organized, detail oriented, and able to multitask.
• Experience in high-volume customer service and sales environments with tech-savviness.
• Proficiency in CRM/Salesforce.
• Strong work ethic, high energy, and willingness to learn.
• Team player with excellent verbal and written communication.
• Ability to thrive in remote or office environments with scheduling flexibility.

Responsibilities

• Interact with customers daily in a friendly, courteous, and efficient manner.
• Communicate with urgency across email, eCommerce and chat.
• Multi-task while delivering high levels of service.
• Handle up to 3 chats at a time.
• Listen actively to build confidence and satisfaction.
• Research and resolve issues independently or with the team.
• Maintain product knowledge through trainings and reviews.
• Document interactions in CRM/Salesforce.
• Coordinate with colleagues to ensure customer satisfaction.
• Assist in training new hires.

Skills

Customer support

Chat & Email

CRM/Salesforce

Communication skills

Organization

Remote-friendly

Tools

Salesforce

Job description

Carrier Enterprise is seeking a Customer Engagement Advocate to support customers via chat, email and online requests. You will use Salesforce to document interactions and work with cross-functional teams to resolve issues and enhance the customer experience.

The role emphasizes a sales/service mindset, high-volume channels, and a dedication to continuous training and product knowledge. Flexible scheduling supports remote or office work arrangements.