Carrier Compliance & Onboarding Specialist

Acertusdelivers made Inc; Missouri; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus $500

$21 per hour

Job summary

ACERTUS in St. Louis, MO is seeking a Carrier Compliance Coordinator to ensure carriers meet safety and insurance standards while supporting daily operations.

You will resolve carrier and driver issues, coordinate with internal teams to minimize risk, and act as a primary contact for carriers and stakeholders. The role emphasizes timely support, data accuracy for carrier records, and collaboration on special projects.

Qualifications

• High school diploma or equivalent; associate's degree in business or related field is a plus.
• Some experience with order entry or administrative role in transportation/logistics is preferred.
• Some experience with customer service is preferred.

Responsibilities

• Qualify, onboard, and integrate carriers into the transportation management system in accordance with procedures.
• Provide phone coverage, triage calls, and route inquiries to appropriate team members.
• Verify and maintain carrier compliance with insurance and safety requirements using DOT and FMCSA data.
• Respond to inbound driver calls regarding EPOD-related issues, delivering timely resolutions.
• Communicate professionally with carriers via phone, email, and chat.
• Maintain accurate carrier records and ensure data integrity in internal systems.
• Support cross-functional initiatives and contribute to special projects as assigned.
• All other duties as assigned by management.

Skills

Microsoft Office

Attention to detail

Communication skills

Customer service

Multitasking

Independent work

Learning mindset

Adaptability

Education

High school diploma

Associate's degree (preferred)

Job description

ACERTUS in St. Louis, MO is seeking a Carrier Compliance Coordinator to ensure carriers meet safety and insurance standards while supporting daily operations.

You will resolve carrier and driver issues, coordinate with internal teams to minimize risk, and act as a primary contact for carriers and stakeholders. The role emphasizes timely support, data accuracy for carrier records, and collaboration on special projects.