Carrier Compliance Specialist — Sign-On Bonus

ACERTUS; St. Louis (MO); On-site; USD 25,000 - 33,000; Full time

Job summary

ACERTUS is seeking a Carrier Compliance Coordinator in St. Louis, MO to ensure carriers meet safety and insurance requirements while supporting daily operations. The role resolves carrier and driver issues and maintains accurate carrier records across teams.

Responsibilities include onboarding carriers into the TMS, providing responsive support via phone, email, and chat, and collaborating on cross-functional initiatives to reduce risk. Monday–Friday schedule; $21/hour with a $500 sign-on bonus.

Qualifications

• High school diploma or equivalent; associate degree in business is a plus.
• Some experience with order entry or a similar administrative role, preferably within transportation or logistics.
• Some experience with customer service is preferred.

Responsibilities

• Qualify, onboard, and integrate carriers into the transportation management system in accordance with established procedures.
• Provide phone coverage, triage incoming calls, and route inquiries to appropriate team members.
• Verify and maintain carrier compliance with insurance and safety requirements using DOT and FMCSA data.
• Respond to inbound driver calls regarding EPOD-related issues, delivering timely and effective resolutions.
• Communicate professionally with carriers across multiple channels, including phone, email, and chat.
• Maintain accurate carrier records and ensure data integrity within internal systems.
• Support cross-functional initiatives and contribute to special projects as assigned.
• All other duties as assigned by management.

Skills

Attention to detail

Communication

Customer service

Multi-tasking

Independence

Adaptability

Time management

Willingness to learn

Education

High school diploma or equivalent

Associate's degree in business or related field (a plus)

Tools

Microsoft Office

Job description

ACERTUS is seeking a Carrier Compliance Coordinator in St. Louis, MO to ensure carriers meet safety and insurance requirements while supporting daily operations. The role resolves carrier and driver issues and maintains accurate carrier records across teams.

Responsibilities include onboarding carriers into the TMS, providing responsive support via phone, email, and chat, and collaborating on cross-functional initiatives to reduce risk. Monday–Friday schedule; $21/hour with a $500 sign-on bonus.