Dispatch Coordinator I - Carrier Sourcing & Load Planning

ACERTUS; St. Louis (MO); On-site; USD 56,019,000 - 75,790,000; Full time

Benefits offered by this job

Sign-on bonus $750

Job summary

ACERTUS in St. Louis, MO seeks a Dispatch Coordinator I to source carrier capacity, match loads with dedicated carriers, and use data to optimize assignments.

You will handle inbound carrier communications, audit and resolve operational issues, and build strong carrier relationships to support reliable transportation operations. This entry-level role involves proactive outreach, coordination, and problem-solving in a fast-paced logistics environment.

Qualifications

• High school diploma or equivalent; associate's degree is a plus.
• 1-3 years of dispatching experience, logistics preferred.
• Customer service experience is a plus.

Responsibilities

• Source carrier capacity through cold calling, outreach, and relationship development.
• Optimize load assignments using data and carrier performance scorecards.
• Manage inbound/outbound communications with carriers for timely updates.
• Identify, investigate, and resolve operational and audit issues.
• Build and maintain carrier relationships to support dedicated partnerships.
• Support load coverage through planning, coordination, and execution.
• Assist with order payables, costing analysis, and market trend monitoring.
• Support the carrier operations team to ensure reliable transportation performance.
• Other duties as needed.

Skills

Customer service

Attention to detail

Multi-tasking

Independent work

Change management

Decisiveness in pressure

Strong communication

Learning mindset

Education

High school diploma or equivalent

Associate's degree in business or related field

Tools

Microsoft Office

Job description

ACERTUS in St. Louis, MO seeks a Dispatch Coordinator I to source carrier capacity, match loads with dedicated carriers, and use data to optimize assignments.

You will handle inbound carrier communications, audit and resolve operational issues, and build strong carrier relationships to support reliable transportation operations. This entry-level role involves proactive outreach, coordination, and problem-solving in a fast-paced logistics environment.