Carrier Compliance Coordinator

ACERTUS; St. Louis (MO); On-site; USD 25,000 - 33,000; Full time

Job summary

ACERTUS is seeking a Carrier Compliance Coordinator in St. Louis, MO to ensure carriers meet safety and insurance requirements while supporting daily operations. The role resolves carrier and driver issues and maintains accurate carrier records across teams.

Responsibilities include onboarding carriers into the TMS, providing responsive support via phone, email, and chat, and collaborating on cross-functional initiatives to reduce risk. Monday–Friday schedule; $21/hour with a $500 sign-on bonus.

Qualifications

• High school diploma or equivalent; associate degree in business is a plus.
• Some experience with order entry or a similar administrative role, preferably within transportation or logistics.
• Some experience with customer service is preferred.

Responsibilities

• Qualify, onboard, and integrate carriers into the transportation management system in accordance with established procedures.
• Provide phone coverage, triage incoming calls, and route inquiries to appropriate team members.
• Verify and maintain carrier compliance with insurance and safety requirements using DOT and FMCSA data.
• Respond to inbound driver calls regarding EPOD-related issues, delivering timely and effective resolutions.
• Communicate professionally with carriers across multiple channels, including phone, email, and chat.
• Maintain accurate carrier records and ensure data integrity within internal systems.
• Support cross-functional initiatives and contribute to special projects as assigned.
• All other duties as assigned by management.

Skills

Attention to detail

Communication

Customer service

Multi-tasking

Independence

Adaptability

Time management

Willingness to learn

Education

High school diploma or equivalent

Associate's degree in business or related field (a plus)

Tools

Microsoft Office

Job description

Carrier Compliance Coordinator ensures carriers meet safety and insurance requirements while supporting daily operations. This role resolves carrier and driver issues, collaborates across teams to reduce risk, and serves as a key point of contact for both carriers and internal stakeholders. The role also focuses on delivering timely support and maintaining accurate carrier records.

Schedule: Monday-Friday, 8:30am-5:00pm

Compensation: $21/hr

$500 Sign-on Bonus!!!

• Qualify, onboard, and integrate carriers into the transportation management system in accordance with established procedures.
• Provide phone coverage, triage incoming calls, and route inquiries to appropriate team members.
• Verify and maintain carrier compliance with insurance and safety requirements using DOT and FMCSA data.
• Respond to inbound driver calls regarding EPOD-related issues, delivering timely and effective resolutions.
• Communicate professionally with carriers across multiple channels, including phone, email, and chat.
• Maintain accurate carrier records and ensure data integrity within internal systems.
• Support cross-functional initiatives and contribute to special projects as assigned.
• All other duties as assigned by management.

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
• Some experience with customer service is preferred.

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• Ability to multi-task.
• Ability to work independently.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions. Exposed to moderate noise levels.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.