Cargo Specialist

IMC LOGISTICS; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

IMC Logistics in Memphis, TN seeks a City Dispatch Admin to coordinate customer delivery needs, schedule appointments, and quote rates. This full-time role requires accurate data entry, clear communication, and strong organizational skills to support dispatch operations.

You will enter orders into the dispatch system, verify rail billing and import/export steps, prepare reports, and assist with process improvements.

Qualifications

• Data entry and clerical skills are required.
• Strong written and verbal communication.
• Ability to work in a fast-paced dispatch environment.

Responsibilities

• Receive and schedule customer delivery orders.
• Enter orders into dispatch systems.
• Ensure rail billing and in-bond documentation are validated.
• Verify bookings and track containers for import/export.
• Prepare customer reports and tracking data.
• Notify supervisor of service failures and suggest improvements.
• Create and update location profiles in the system.
• Provide dispatch support as needed.
• Participate in other projects as assigned.

Skills

Data entry

Communication

Organizational skills

Email

General office duties

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

City Dispatch Admin Full Time Memphis, TN, US

Work Schedule: Monday-Friday - 7:30 AM to 5:30 PM

Primary Purpose: Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers.

Essential Functions:

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
• Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.
• Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs.
• Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
• Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notifies Cargo Specialist Supervisor/management of all service failures.
• Proposes and implements solutions to improve overall customer service.
• Creates and updates location profiles in computer system.
• Works as dispatcher as volume/vacation schedule dictates.
• Other projects as assigned by management.

Skills Required:

Data entry skills; Good communication and organizational skills, email and general office duties. Must be innovative.