Cargo Specialist

IMC Companies LLC; Wando (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

IMC Companies LLC in Charleston, SC is seeking a Full Time Dispatcher to coordinate delivery schedules, quote rates to customers, and relay service requirements to dispatchers.

Responsibilities include entering orders, ensuring rail billing and customs documentation, preparing reports, and assisting with vendor relations. Strong communication and organizational skills, industry knowledge of port/rail operations, and willingness to learn across divisions are essential.

Qualifications

• Industry knowledge of port/rail operations and US Customs.
• Strong communication and organizational skills.

Responsibilities

• Receives and schedules delivery orders from customers and coordinates with dispatch.
• Enters orders into the dispatch system and understands rail/trucking operations.
• Ensures rail billing and export/import documentation is correctly handled.
• Prepares customer reports and tracking for dispatch status.
• Notifies supervisor/management of service failures and proposes solutions.
• Assists with vendor relations and cross-divisional projects.
• Performs other tasks as assigned by management.

Skills

Logistics knowledge

Dispatcher experience

Communication skills

Organizational skills

US Customs knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Charleston, SC, US

Position Overview

Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers.

Important Job Functions

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
• Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.
• Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
• Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notifies Cargo Specialist Supervisor/management of all service failures.
• Proposes and implements solutions to improve overall customer service.
• Creates and updates location profiles in computer system.
• Works as dispatcher as volume/vacation schedule dictates.
• Other projects as assigned by management.
• Other tasks as requested

Other Job Functions

• Assist with Dispatch whenever necessary
• Coachable and willing to learn all divisions
• Limiting per diem to a minimum
• Work towards improving vendor relations

Requirements

• Industry knowledge – port and rail operations, US Customs, trucking industry

Other Skills/Abilities

• Exceptional communication and organizational skills