Cargo Specialist

Imc Companies Llc; Charleston (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

IMC Companies LLC is seeking a full-time Dispatcher in Charleston, SC to coordinate customer delivery needs, schedule appointments, and quote rates to customers while coordinating with dispatchers.

Key responsibilities include entering orders, ensuring rail billing and in-bond documentation with US customs, tracking shipments, generating reports, and improving customer service.

Qualifications

• Industry knowledge of port/rail operations and US customs.
• Strong communication and organizational abilities.
• Willingness to learn and adapt to a multi-divisional environment.

Responsibilities

• Communicate delivery needs and appointment dates/times; quote rates to customers and coordinate with dispatchers.
• Enter orders into computer for dispatch; require knowledge of transportation industry.
• Ensure rail billing and in-bond documentation with US customs; verify bookings for export and trace containers.
• Prepare customer reports and tracking/tracing (e.g., MDR, CNI, Daily Activity, Dispatch Status).
• Notify supervisor of service failures and propose solutions to improve customer service.
• Create/update location profiles in the system; work as dispatcher when volume requires it.
• Assist with dispatch as needed; learn across divisions; manage per diem and vendor relations.

Skills

Communication

Organizational skills

Industry knowledge

Port & rail operations

US Customs knowledge

Trucking industry knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Charleston, SC, US

3 days ago Requisition ID: 2197

Position Overview:

Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers.

Important Job Functions

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
• Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.
• Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
• Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notifies Cargo Specialist Supervisor/management of all service failures.
• Proposes and implements solutions to improve overall customer service.
• Creates and updates location profiles in computer system.
• Works as dispatcher as volume/vacation schedule dictates.
• Other projects as assigned by management.
• Other tasks as requested

Other Job Functions

• Assist with Dispatch whenever necessary
• Coachable and willing to learn all divisions
• Limiting per diem to a minimum
• Work towards improving vendor relations

Requirements

• Industry knowledge – port and rail operations, US Customs, trucking industry

Other Skills/Abilities

• Exceptional communication and organizational skills