Cargo & Customer Service Agent — Entry-Level

Delta Air Lines, Inc.; New York (NY); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Profit sharing

Health benefits

Paid time off

Career development

Job summary

Delta Air Lines, Inc. at JFK Airport is seeking a Cargo Agent (Customer Service) to be the face of Delta cargo, assisting customers in person and by phone. This entry-level role offers mentorship as you begin your career in cargo services.

Starting pay is $23.63 per hour with shifts ranging from early morning to overnight. Scheduling adapts to flight schedules and operational needs, with 20–40 hours per week depending on seniority.

Qualifications

• Must have high school diploma or GED.
• At least 18 years old with work authorization in the United States.
• Must have a valid driver’s license.

Responsibilities

• Interact with customers face to face and over the phone to handle cargo-related needs.
• Contribute to safe, on-time cargo transport and accurate handling.
• Participate in mentorship programs and career development opportunities.

Skills

Safety mindset

Diversity & inclusion

Digital literacy

Physical stamina

PAT readiness

Education

High school diploma or GED

Job description

Delta Air Lines, Inc. at JFK Airport is seeking a Cargo Agent (Customer Service) to be the face of Delta cargo, assisting customers in person and by phone. This entry-level role offers mentorship as you begin your career in cargo services.

Starting pay is $23.63 per hour with shifts ranging from early morning to overnight. Scheduling adapts to flight schedules and operational needs, with 20–40 hours per week depending on seniority.