Cargo & Compliance Specialist — Flexible Hours

lliance Ground International; Menomonee Falls (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision insurance

Uniforms provided

401(k) with company match

Travel discounts

Job summary

Alliance Ground International is seeking Office Agents to support customers during the shipping process. You will coordinate shipping details, handle compliance paperwork, and provide professional customer service in a fast-paced environment.

Responsibilities include document retrieval, TSA/FRA compliance, and data entry. The role requires flexible hours, including nights, weekends, and holidays, with a strong emphasis on safety and accuracy.

Qualifications

• Good communication with customers, colleagues, and warehouse staff.
• Intermediate computer skills and familiarity with MS Office.
• Ability to perform payment transactions and basic math.
• Ability to troubleshoot issues during loading/unloading and maintain accuracy.
• Capable of multitasking in a fast-paced environment and manage time effectively.

Responsibilities

• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with TSA, FAA and other rules.
• Accept dangerous goods per FAA and IATA regulations.
• Release imported freight after CBP clearances and authorizations.
• Collect air freight charges.
• Handle customer calls professionally and courteously.
• Report documentation discrepancies and assist with resolutions.
• Enter data into the company information system and manage international cargo documents.

Skills

Good communication skills

Computer skills

Basic math skills

Problem-solving skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Alliance Ground International is seeking Office Agents to support customers during the shipping process. You will coordinate shipping details, handle compliance paperwork, and provide professional customer service in a fast-paced environment.

Responsibilities include document retrieval, TSA/FRA compliance, and data entry. The role requires flexible hours, including nights, weekends, and holidays, with a strong emphasis on safety and accuracy.