Cargo Claims Intake Specialist

J.B. Hunt; Lowell (AR); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Paid time off

Job summary

J.B. Hunt in Lowell, Arkansas, is seeking a Cargo Claims Intake Representative I to manage incidents related to cargo overages, shortages, and damages.

This customer-facing role will serve as the initial contact for internal and external stakeholders, ensuring timely action plans and accurate documentation of each case. Under general supervision, you will handle inbound/outbound communications, data entry, and collaboration with DOT and regulatory requirements, contributing to efficient claim

Qualifications

• High School Diploma/GED required.
• Less than 1 year of experience in Transportation/Logistics, Claims, Insurance, Customer Service, or related field.
• Strong written and verbal communication skills.

Responsibilities

• Efficiently manage inbound and outbound communication through calls, emails, notifications, and customer portal interactions regarding cargo related incidents with potential financial exposure; apply independent judgment, detailed claims analysis, and procedural guidelines to ensure accurate and optimal mitigation of exposures related to cargo claims.
• Leverage independent knowledge and experience to mitigate exposure by upholding company guidelines, local, state, and federal laws, as well as customer standard operating procedures; assess collected information, identify missing/incorrect/updated claim information, and determine appropriate course of action and timely plans.
• Ensure timely and accurate data entry across internal and customer systems by streamlining workflows, prioritizing tasks, maintaining clear communication, and updating both internal teams and customers; monitor timelines and follow up on outstanding items.
• Leverage extensive verbal and written communication to cultivate relationships with internal and external customers to mitigate exposure; facilitate clear and consistent information sharing, resolve discrepancies, and promote alignment to move claims forward.
• Coordinate and assist in remediation efforts with internal and external stakeholders, particularly in cases involving Federal Hazmat, Federal and State food safety laws, and DOT regulations; identify regulatory implications and ensure remediation actions are documented and compliant.
• Contribute to development and refinement of incident reporting procedures; provide feedback on process improvements and adapt to evolving departmental needs to enhance efficiency.
• Request and document all contractual, financial, and DOT-related claim documents to support investigations, and compile necessary correspondence between participants.

Skills

Customer service

Communication

Attention to detail

Data entry

Education

High School Diploma or GED

GED

High School

Job description

J.B. Hunt in Lowell, Arkansas, is seeking a Cargo Claims Intake Representative I to manage incidents related to cargo overages, shortages, and damages.

This customer-facing role will serve as the initial contact for internal and external stakeholders, ensuring timely action plans and accurate documentation of each case. Under general supervision, you will handle inbound/outbound communications, data entry, and collaboration with DOT and regulatory requirements, contributing to efficient claim