Cargo Claims Intake Representative I

J.B. Hunt; Lowell (AR); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Paid time off

Job summary

J.B. Hunt in Lowell, Arkansas, is seeking a Cargo Claims Intake Representative I to manage incidents related to cargo overages, shortages, and damages.

This customer-facing role will serve as the initial contact for internal and external stakeholders, ensuring timely action plans and accurate documentation of each case. Under general supervision, you will handle inbound/outbound communications, data entry, and collaboration with DOT and regulatory requirements, contributing to efficient claim

Qualifications

• High School Diploma/GED required.
• Less than 1 year of experience in Transportation/Logistics, Claims, Insurance, Customer Service, or related field.
• Strong written and verbal communication skills.

Responsibilities

• Efficiently manage inbound and outbound communication through calls, emails, notifications, and customer portal interactions regarding cargo related incidents with potential financial exposure; apply independent judgment, detailed claims analysis, and procedural guidelines to ensure accurate and optimal mitigation of exposures related to cargo claims.
• Leverage independent knowledge and experience to mitigate exposure by upholding company guidelines, local, state, and federal laws, as well as customer standard operating procedures; assess collected information, identify missing/incorrect/updated claim information, and determine appropriate course of action and timely plans.
• Ensure timely and accurate data entry across internal and customer systems by streamlining workflows, prioritizing tasks, maintaining clear communication, and updating both internal teams and customers; monitor timelines and follow up on outstanding items.
• Leverage extensive verbal and written communication to cultivate relationships with internal and external customers to mitigate exposure; facilitate clear and consistent information sharing, resolve discrepancies, and promote alignment to move claims forward.
• Coordinate and assist in remediation efforts with internal and external stakeholders, particularly in cases involving Federal Hazmat, Federal and State food safety laws, and DOT regulations; identify regulatory implications and ensure remediation actions are documented and compliant.
• Contribute to development and refinement of incident reporting procedures; provide feedback on process improvements and adapt to evolving departmental needs to enhance efficiency.
• Request and document all contractual, financial, and DOT-related claim documents to support investigations, and compile necessary correspondence between participants.

Skills

Customer service

Communication

Attention to detail

Data entry

Education

High School Diploma or GED

GED

High School

Job description

Job Title:

Cargo Claims Intake Representative I

Department:

Insurance

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under general supervision, this position is responsible for managing all incidents related to cargo overages, shortages, and damages. This customer facing role will serve as the initial contact for all internal and external stakeholders. The incumbent will ensure timely action plans to mitigate loss and ensure accurate documentation of all details surrounding each incident.

Job Description:

Shift: Monday - Friday, 8:00AM - 5:00PM (may be adjusted)

Key Responsibilities:

• Efficiently manage inbound and outbound communication through calls, emails, notifications, and customer portal interactions regarding cargo related incidents with the potential of financial exposure; apply independent judgment, detailed claims analysis, and procedural guidelines to ensure accurate and optimal mitigation of exposures related to cargo claims
• Leverage independent knowledge and experience to mitigate exposure by upholding company guidelines, local, state, and federal laws, as well as customer standard operating procedures; assess collected information, as well as identify missing, incorrect, or updated claim information, to determine appropriate course of action and establish timely action plans
• Ensure timely and accurate data entry across internal and customer systems by streamlining workflows, effectively prioritizing tasks, maintaining clear communication, and consistently updating both internal teams and customers; monitor timelines and ensure timely follow-up on outstanding items
• Leverage extensive verbal and written communication skills to cultivate strong relationships with internal and external customers to mitigate exposure; facilitate clear and consistent information sharing, resolve discrepancies collaboratively, and promote alignment in order to move claims forward
• Coordinate and assist in remediation efforts with internal and external stakeholders, particularly in cases involving Federal Hazmat regulations, Federal and State food safety laws, and DOT regulations; identify regulatory implications of cargo incidents and ensuring that all remediation actions are documented and compliant with applicable standards
• Actively contribute to the development and refinement of incident reporting procedures; provide feedback on process improvements and remain adaptable to evolving departmental needs to enhance efficiency and accuracy
• Request and document all contractual, financial, and DOT-related claim documents to support further investigations, ensure defensibility, and facilitate future reference or audits. This often includes searching various internal databases for uploaded documentation (bill of lading, customer agreements, etc.), obtaining inspection reports from external sources, and compiling necessary correspondence between internal and/or external participants (e.g. carrier correspondence)
• Participate in training and development to stay updated on industry changes, company policy updates, and improvement of processing techniques

Qualifications:

Minimum Qualifications:

High School Diploma/GED with less than 1 year of experience in Transportation/Logistics, Claims, Insurance, Customer Service, or related field

Preferred Qualifications:

• Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
• Knowledge of problem reporting and escalation practices
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to maintain composure under pressure
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
• Ability to process information with high levels of accuracy
• Ability to type at least 40 words-per-minute

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager, Transportation/Logistics

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.