Caregiver Success & Rostering Specialist

Help At Home, LLC

Savannah, Northern (GA, KY)

Hybrid

USD 26,000 - 29,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

401(k)

Paid time off

Wellness programs

Flexible schedule

Job summary

Help At Home, LLC is seeking a Caregiver Service Specialist to support roster management, monitor caregiver performance, and ensure state compliance. You will welcome new caregivers, maintain schedules, and communicate regularly to boost engagement and quality of care across communities served.

The role emphasizes organizational skills, problem solving, and compassionate service, with equal emphasis on teamwork and efficient administration.

Qualifications

High school diploma or GED required.
1–2 years of customer service or related experience.
Must be 18 years or older and meet state/local rules.
Ability to supervise staff and provide feedback to improve services.

Responsibilities

Caregiver roster management – maintain preferences and hours, keep data updated.
Monitor caregiver performance to ensure quality personal care.
Ensure caregiver compliance with state requirements incl. trainings and background checks.
Proactively reach out to new caregivers to welcome and support them.
Communicate with caregivers regularly and provide recognition and engagement.
Review caregiver satisfaction surveys and take action as needed.
Handle caregiver questions and issues; perform other duties as assigned.