Caregiver Service Specialist

Help at Home; Savannah (GA); Sur place; USD 26 000 - 29 000; Plein temps

Résumé du poste

Help at Home, a national home care provider, seeks a Caregiver Service Specialist to help manage caregiver rosters and uphold high quality patient care. You will monitor performance, ensure compliance, support new caregivers, and maintain open communication channels to recognize and engage staff.

The role emphasizes organization, problem solving, and compassionate service, with a focus on reliable scheduling and responsive caregiver support to enable clients to live safely at home.

Qualifications

• At least 18 years old.
• High school diploma or GED required.
• One to two years of customer service or related experience.
• Other requirements pursuant to state or local rules as applicable.

Responsabilités

• Caregiver roster management – maintain preferences and hours and keep data current in all systems.
• Monitors caregiver performance to ensure quality service.
• Ensures ongoing caregiver compliance with state requirements and trainings.
• Welcomes and supports new caregivers and provides ongoing guidance.
• Communicates with caregivers through regular touchpoints and recognizes good work.
• Reviews caregiver satisfaction surveys and takes corrective actions when needed.
• Handles caregiver questions and issues professionally.
• Performs additional duties as assigned.

Connaissances

Organizational skills

Supervisory ability

Problem solving

Multitasking

Computer literacy

Formation

High school diploma or GED

Customer service experience

Description du poste

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Caregiver Service Specialist who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Our Benefits:

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and holidays

• Employee assistance programs and wellness initiatives

• Flexible options to support a balanced life

• We offer pay starting at $19-$21/hr; based on experience

What You’ll Do:

• Caregiver roster management – maintain preferences and desired hours and ensures information is accurate and update to date in all systems

• Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.

• Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.

• Proactively reaches out to new caregivers to welcome and support them.

• Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.

• Reviews caregiver satisfaction surveys and takes actions where needed.

• Appropriately handles caregiver questions and issues

• Performs other related duties as assigned.

• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

What You’ll Bring:

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.

• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.

• Strong problem-solving skills; ability to deal with conflict in a professional manner.

• Ability to multitask and manage multiple responsibilities.

• Basic computer literacy and typing skills.

• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Education and Experience:

• At least 18 years of age.

• High school graduate or GED required.

• One (1) to two (2) years of customer service or related experience.

• Other Requirements pursuant to state or local rules as applicable.

Management Authority:

• Trains other associates

• Directs work of other associates

Physical Requirements:

• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.

• Ability to communicate effectively and clearly with others to exchange information.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $19.00 - USD $21.00 /Hr.