Caregiver Supervisor & Scheduler

Visiting Angels Carmel, IN; Carmel (IN); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Bonus

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Visiting Angels Carmel, IN is seeking a Caregiver Supervisor & Scheduler to ensure timely delivery of in‑home care services. You will create and maintain care schedules, match caregivers to clients, and communicate changes clearly to all parties. The role requires strong organizational and communication skills, with on‑call coverage for emergencies.

This full‑time position includes benefits such as health insurance, PTO, and a focus on helping clients receive compassionate care at home.

Qualifications

• Must have a high school diploma or equivalent; higher education is a plus.
• Experience with home care or healthcare coordination is desirable.
• Strong organizational and multitasking abilities required.
• Excellent communication and problem‑solving skills are essential.
• Proficiency with scheduling software and Microsoft Office preferred.

Responsibilities

• Create and maintain daily and weekly client and caregiver schedules.
• Match caregivers to clients based on skills and availability.
• Communicate schedule changes promptly and confirm shifts.
• Resolve scheduling conflicts and cover emergencies with substitutes.
• Maintain accurate client and caregiver records and compliance.

Skills

Scheduling

Organization

Communication

Problem solving

Customer service

Microsoft Office

Education

High school diploma or equivalent

Associate's or Bachelor's degree is a plus

Tools

Scheduling software

Microsoft Office

Job description

Visiting Angels is the leading provider of in‑home caregiving services dedicated to enhancing the quality of life for seniors and individuals with disabilities. We offer compassionate, personalized care that allows our clients to maintain their independence and dignity while living comfortably at home. We are committed to ensuring that our clients receive the best care possible.

Job Summary

We are looking for a Caregiver Supervisor & Scheduler to join our team. This position plays a vital role in ensuring the efficient and timely delivery of in‑home care services to our clients. They will work closely with caregivers and clients to create and maintain effective care schedules, ensuring that the specific needs and preferences of our clients are met, and help cover any emergency shifts or client needs that might arise. This position requires excellent organizational and communication skills.

Key Responsibilities

• Schedule Coordination:
  • Create and maintain daily and weekly schedules for clients and caregivers.
  • Match caregivers to clients based on skill sets, availability, and client preferences.
  • Ensure that schedules are efficient, taking into consideration travel time and client locations.
• Client‑Caregiver Communication:
  • Serve as the main point of contact for caregivers and clients regarding scheduling matters.
  • Handle schedule changes, client requests, and caregiver availability adjustments promptly and effectively.
  • Confirm caregiver shifts and provide clear instructions for each assignment.
• Problem Resolution:
  • Address scheduling conflicts, call‑offs, and emergencies promptly, finding suitable replacements when necessary.
  • Maintain a list of on‑call caregivers to cover unexpected staffing needs.
• Documentation and Record Keeping:
  • Maintain accurate and up‑to‑date records of client schedules, caregiver availability, and caregiver qualifications.
  • Assist with the management of client files and ensure that they are complete and compliant with company policies.
• In‑Home Care:
  • Assistance finding substitute caregivers for any last minute needs or covering 4‑6 hr shifts if required. This need is seldom required, but the Caregiver Supervisor is responsible for helping cover all needed shifts for the team.
  • Available for “on‑call” shift coverage 1 weekend per month
• Reporting:
  • Generate reports on caregiver schedules, client assignments, and any scheduling‑related issues.
  • Provide data and insights to improve scheduling efficiency and client satisfaction.

Skills & Qualification Requirements

• High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
• Previous experience with homecare, home health or hospice care (CNA, HHA, or similar licenses are not required, but strongly recommended).
• Previous experience in scheduling, customer service, or healthcare coordination is desirable.
• Strong organizational skills and attention to detail.
• Excellent communication and problem‑solving abilities.
• Proficiency in using scheduling software and Microsoft Office applications.
• Empathetic and compassionate approach when dealing with clients and caregivers.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.

Additional Information

This role is critical in driving operational success and strategic growth within the organization. The ideal candidate is results‑oriented, adaptable, and committed to continuous improvement.

Schedule

• Full‑time Position Monday - Friday 8:00a - 5:00p
• On‑call as needed
• Occasional weekends

Compensation

• Salary: $40,000 - $46,000/yr + Bonus
• Monthly, performance based bonus plan
• Company paid health insurance
• Dental and Vision Insurance
• 10 Days PTO/year