Caregiver Operations Lead

TheKey; Oklahoma; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Flexible PTO

Holidays and Floating Holidays

Pet Insurance

Job summary

TheKey in the United States is seeking a Caregiver Manager to oversee and coordinate caregiving services, manage caregiver schedules, onboarding, and compliance, and ensure high-quality care for clients. You will lead scheduling, performance evaluations, and training, collaborating with administrative staff to ensure accurate records and regulatory compliance.

This role requires strong leadership, compassion, and excellent organizational skills to maintain efficient operations and a superior

Qualifications

• Bachelor’s degree in a related field or the equivalent experience.
• Two (2) years experience in health care, elder care, social work, or related industry.
• One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred.
• Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload.
• Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
• Computer proficiency and ability to document timely and accurate notes in the system.

Responsibilities

• Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.
• Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned duties
• Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.
• Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers’ skills, experience, and availability.
• Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.
• Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office.
• Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations.
• Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
• Support and facilitate ongoing training for caregivers to enhance their skills
• Ensure caregivers are up to date in their licensing and compliance
• Serve as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources
• Maintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date. Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary.
• Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.
• Schedule client visits according to care plans and staff availability
• Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers
• Understand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlines
• Meet caregiver retention guidelines, and develop and implement retention improvement plans.
• Support workers’ compensation claims from start to finish, ensuring timely and accurate processing.
• Work closely with our Workers’ Compensation team to ensure compliance with all workers’ compensation laws and regulations.
• Comply with all relevant health and safety regulations to maintain a secure workplace for all staff
• On-call and after-hours support as needed
• Additional duties as assigned

Skills

Scheduling

Communication

Multi-tasking

Computer literacy

Education

Bachelor's degree or equivalent experience

Tools

Online scheduling system

Job description

TheKey in the United States is seeking a Caregiver Manager to oversee and coordinate caregiving services, manage caregiver schedules, onboarding, and compliance, and ensure high-quality care for clients. You will lead scheduling, performance evaluations, and training, collaborating with administrative staff to ensure accurate records and regulatory compliance.

This role requires strong leadership, compassion, and excellent organizational skills to maintain efficient operations and a superior