Caregiver Success & Training Manager

LifeMatters; Riverside (CA); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

TouchCare VirtualCare

Life Insurance

Health Savings Account

Flexible Spending Account

401(k) Matching

Employee Assistance Program

PTO Plan for Non-Exempt Employees

Flexible PTO Plan for Exempt Employees

Holidays and Floating Holidays

Pet Insurance

Job summary

TheKey is a premier home-care provider delivering concierge-level care to clients across North America. We are seeking a dedicated supervisor to manage caregiver teams, optimize schedules, and ensure high-quality, compliant care for seniors in their homes.

Ideal candidates hold a Bachelor’s degree and have robust scheduling experience within health care, with strong communication skills and the ability to multi-task in a fast-paced environment. Competitive salary and incentives are offered.

Qualifications

• Bachelor’s degree in a related field or the equivalent experience.
• Two (2) years experience in health care, elder care, social work, or related industry.
• One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred.

Responsibilities

• Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.
• Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned duties.
• Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.
• Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability.
• Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.
• Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office.
• Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations.
• Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
• Support and facilitate ongoing training for caregivers to enhance their skills.
• Ensure caregivers are up to date in their licensing and compliance.
• Serve as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources.
• Maintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date.
• Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary.
• Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.
• Schedule client visits according to care plans and staff availability.
• Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers.
• Understand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlines.
• Meet caregiver retention guidelines, and develop and implement retention improvement plans.
• Support workers' compensation claims from start to finish, ensuring timely and accurate processing.
• Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations.
• Comply with all relevant health and safety regulations to maintain a secure workplace for all staff.
• On-call and after-hours support as needed.
• Additional duties as assigned.

Skills

Scheduling experience

Communication skills

Multi-tasking

Written and oral communication

Education

Bachelor’s degree in related field

Tools

Online scheduling system

Job description

TheKey is a premier home-care provider delivering concierge-level care to clients across North America. We are seeking a dedicated supervisor to manage caregiver teams, optimize schedules, and ensure high-quality, compliant care for seniors in their homes.

Ideal candidates hold a Bachelor’s degree and have robust scheduling experience within health care, with strong communication skills and the ability to multi-task in a fast-paced environment. Competitive salary and incentives are offered.