Career Navigator & Job-Readiness Coach

Goodwill Industries of Middle Tennessee, Inc.; Campus (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

The Career Navigator at Goodwill Industries of Middle Tennessee, Inc. supports individuals on campus by guiding them through education, training, and employment pathways.

This role emphasizes direct client service, intake support, and helping participants develop essential job-seeking and employability skills. Responsibilities include counseling, creating individualized career plans, delivering employability instruction, and connecting participants with community resources.

Qualifications

• Bachelor’s degree or equivalent with 8 years of experience in social work or training.
• Equivalent experience may substitute for education requirements at a rate of two years of relevant experience for each year of required education.
• Four years of social work, career counseling, workforce development or training experience.

Responsibilities

• Conducts intake appointments for individuals seeking employment or training.
• Supports participants in identifying training or educational needs.
• Assists in developing individualized career plans outlining goals and steps.
• Delivers one-on-one or group instruction in employability skills (resume writing, digital literacy, interview techniques, soft skills).
• Maintains communication with clients and provides accurate documentation of interactions.
• Creates weekly listings of job openings and emails job leads to clients.
• Maintains client flow within the center, ensuring quality service delivery.
• Enters data accurately into databases and generates routine reports.
• Represents the organization professionally in community settings.
• Perform other duties as assigned.

Skills

Career development concepts

Strong communication skills

Customer service

Time management

Microsoft Word

Excel

Google Suite

Independent work

Education

Bachelor’s degree or equivalent

Equivalent experience substituted (2 years per year)

Tools

Microsoft Word

Excel

Google Suite

Job description

The Career Navigator at Goodwill Industries of Middle Tennessee, Inc. supports individuals on campus by guiding them through education, training, and employment pathways.

This role emphasizes direct client service, intake support, and helping participants develop essential job-seeking and employability skills. Responsibilities include counseling, creating individualized career plans, delivering employability instruction, and connecting participants with community resources.