Career Navigator

Dynamic Workforce Solutions; Waterloo (IA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health, Life, Dental, Disability, PTO,

Job summary

Dynamic Workforce Solutions in Waterloo, IA is seeking a Career Planner to provide employers with qualified candidates by developing local job seekers through planning, program services, and referrals.

You will conduct outreach in the community, interview customers to assess service needs, and help develop individual employment plans, referrals to jobs, training opportunities and placement or advancement.

Qualifications

• Education: Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.

Responsibilities

• Makes appropriate connections for job seekers to open positions resulting in employment.
• Help businesses recruit the best applicants for their jobs.
• Outreach within the community.
• Interview customers to assess service needs.
• Aid customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/education programs and job placement or advancement.

Skills

Customer service

Communication

Teamwork

Recruiting experience

Case management

Data entry

Regulatory knowledge

Education

Bachelor's degree

Job description

JobTitle:CareerPlanner

Reportsto: Operations Manager

PositionClassification:Non-exempt

PrimaryObjectivesofPosition

TheCareerPlannerisresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning, program services, andappropriate referrals.

EssentialJobFunctions

• Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment.
• Helpbusinessesrecruitthebestapplicantsfortheirjobs.
• Outreach within the community
• Interviewscustomerstoassessserviceneeds.
• Aidscustomersindeveloping,evaluating,andeffectivelyinitiatingandimplementingplans to enhance employment skills.
• Identifyjobseekerbarriersandrefertoappropriateresources.
• Providecareeradvisementthroughdevelopmentofindividualemploymentplans,referrals to jobs, placement in training/educationsprogramsand job placement or advancement.
• Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement.
• Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders.
• Documentsallcustomerinteractionsthroughwell-writtencasenotes.
• Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers toappropriate placementor education.
• Ensuresthatcasefilesmeetorexceedprogrammaticrequirements.
• Providesvaluedandtimelyservicetobothjobseekersandemployers.
• UtilizesExtremeCustomerServicebehaviorsinallinteractionswithinternalandexternalcustomers.

Other Job Duties

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management asrequired.The company reserves the rightto revise or change job duties as businessrequirementsdictate.Itisalsounderstoodthatthecompanyreservestherighttochangework schedules asrequired, including requiring overtime.

RequiredCompetencies

ExtremeCustomerServicefocus,learningorientation,communicationproficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications

Education: Bachelor's degree in social services,HumanResources,Communications,Business,or equivalent experience isrequired.

Experience

Minimumoftwoyears'experienceindirect Employment Specialist/staffing experience, Insurance, customer service, sales, and administrative experience. Previousworkforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills.

Skills/Abilities

Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

AdditionalRequirements

Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage.

Benefits

• Insurance:Health,Life,DentalandDisability,PTO,PaidHolidays,401K,FlexibleSpendingAccount,