Career Navigator

Dynamic Works Institute; Decorah (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Dental & Disability

Paid Time Off

Paid Holidays

401K

Flexible Spending Account

Job summary

Dynamic Works Institute seeks a Career Planner to provide employers with qualified candidates by developing local job seekers through planning, program services, and referrals.

The role involves community outreach, interviewing customers to assess needs, and assisting in creating individual employment plans with referrals to jobs, training, and placement.

Qualifications

• Bachelor's degree in social services, HR, communications, business, or equivalent experience.
• Minimum of two years' experience in direct Employment Specialist or staffing roles.
• Workforce experience and/or case management experience preferred.
• Demonstrated verbal and written communication skills and customer service experience; computer skills.

Responsibilities

• Develop local job seeker plans and place candidates in employment.
• Help businesses recruit the best applicants for their jobs.
• Outreach within the community.
• Interview customers to assess service needs.
• Aid customers in developing and implementing employment plans.

Skills

Customer service

Recruiting

Communication

Teamwork

Data entry

Education

Bachelor's degree in social services or related field

Job description

JobTitle:CareerPlanner

Reportsto: Operations Manager

PositionClassification: Non-exempt

PrimaryObjectivesofPosition

TheCareerPlannerisresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning, program services, andappropriate referrals.

EssentialJobFunctions

• Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment.
• Helpbusinessesrecruitthebestapplicantsfortheirjobs.
• Outreach within the community
• Interviewscustomerstoassessserviceneeds.
• Aidscustomersindeveloping,evaluating,andeffectivelyinitiatingandimplementingplans to enhance employment skills.
• Identifyjobseekerbarriersandrefertoappropriateresources.
• Providecareeradvisementthroughdevelopmentofindividualemploymentplans,referrals to jobs, placement in training/educationsprogramsand job placement or advancement.
• Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement.
• Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders.
• Documentsallcustomerinteractionsthroughwell-writtencasenotes.
• Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers toappropriate placementor education.
• Ensuresthatcasefilesmeetorexceedprogrammaticrequirements.
• Providesvaluedandtimelyservicetobothjobseekersandemployers.
• UtilizesExtremeCustomerServicebehaviorsinallinteractionswithinternalandexternalcustomers.

Other Job Duties

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management asrequired.The company reserves the rightto revise or change job duties as businessrequirementsdictate.Itisalsounderstoodthatthecompanyreservestherighttochangework schedules asrequired, including requiring overtime.

RequiredCompetencies

ExtremeCustomerServicefocus,learningorientation,communicationproficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications

Education

Bachelor's degree in social services,HumanResources,Communications,Business,or equivalent experience isrequired.

Experience

Minimumoftwoyears'experiencein direct Employment Specialist/staffing experience, Insurance, customer service, sales, and administrative experience.

Previousworkforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills.

Skills/Abilities

Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

AdditionalRequirements

Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage.

Benefits

• Insurance:Health
• Life
• DentalandDisability
• PTO
• PaidHolidays
• 401K
• FlexibleSpendingAccount