Career Navigator

Dynamic Workforce Solutions; Decorah (IA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Disability insurance

Paid time off

Paid holidays

401K

Flexible Spending Account

Job summary

Dynamic Workforce Solutions in Decorah, IA seeks a Career Planner to connect jobseekers with open local opportunities and deliver tailored program services. You will assess needs, provide career guidance, coordinate referrals, and maintain thorough case notes to support successful placements.

You will engage with businesses and community resources, conduct outreach, and ensure compliance with program requirements while delivering high-quality customer service to both jobseekers and employers.

Qualifications

• Bachelor's degree in social services, HR, Communications, Business, or equivalent experience is required.
• Minimum of two years' experience in indirect Employment Specialist/staffing related roles.
• Experience in insurance, customer service, sales, and administrative work preferred.
• Workforce experience and/or case management preferred.
• Demonstrated verbal and written communication skills and customer service skills.
• Computer skills proficiency required.

Responsibilities

• Connect jobseekers with open positions to achieve employment.
• Help businesses recruit the best applicants for their jobs.
• Community outreach.
• Interview customers to assess service needs.
• Develop and implement individual employment plans and referrals.
• Identify barriers and refer to resources.
• Provide career advisement and job placement support.
• Maintain ongoing case management and liaison with service providers.
• Document all customer interactions with well-written case notes.
• Keep knowledge of market trends to guide placement or education.
• Ensure case files meet programmatic requirements.
• Deliver valued and timely service to jobseekers and employers.
• Demonstrate Extreme Customer Service in all interactions.

Skills

Extreme Customer Service

Communication skills

Teamwork

Recruiting experience

Customer service

Education

Bachelors in social services

HR related degree

Tools

CRM systems

Computer skills

Job description

JobTitle:CareerPlanner

Reportsto: Operations Manager

PositionClassification: Non-exempt

PrimaryObjectivesofPosition

TheCareerPlannerisresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning, program services, and appropriate referrals.

EssentialJobFunctions

• Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment.
• Helpbusinessesrecruitthebestapplicantsfortheirjobs.
• Outreach within the community
• Interviewscustomerstoassessserviceneeds.
• Aidscustomersindeveloping,evaluating,andeffectivelyinitiatingandimplementingplans to enhance employment skills.
• Identifyjobseekerbarriersandrefertoappropriateresources.
• Providecareeradvisementthroughdevelopmentofindividualemploymentplans,referrals to jobs, placement in training/educationsprogramsand job placement or advancement.
• Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement.
• Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders.
• Documentsallcustomerinteractionsthroughwell-writtencasenotes.
• Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers toappropriate placementor education.
• Ensuresthatcasefilesmeetorexceedprogrammaticrequirements.
• Providesvaluedandtimelyservicetobothjobseekersandemployers.
• UtilizesExtremeCustomerServicebehaviorsinallinteractionswithinternalandexternalcustomers.

Other Job Duties

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management asrequired.The company reserves the rightto revise or change job duties as businessrequirementsdictate.Itisalsounderstoodthatthecompanyreservestherighttochangework schedules asrequired, including requiring overtime.

RequiredCompetencies

ExtremeCustomerServicefocus,learningorientation,communicationproficiency, teamwork orientation, technical capacity and recruiting experience.

Education

Bachelor's degree in social services,HumanResources,Communications,Business,or equivalent experience isrequired.

Experience

Minimumoftwoyears'experienceindirect Employment Specialist/staffing experience, Insurance, customer service, sales, and administrative experience.

Previousworkforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills.

Skills/Abilities

Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

AdditionalRequirements

Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage.

Benefits

• Insurance:Health,Life,DentalandDisability,PTO,PaidHolidays,401K,FlexibleSpendingAccount,
• Salary: $21.65 - $23.23 per hour