Career Planner

Dynamic Works Institute; Wisconsin; On-site; USD 42,000 - 66,000; Full time

Job summary

Dynamic Works Institute in Wisconsin is seeking a Career Planner to connect job seekers with open positions and training opportunities, while providing employers with qualified candidates.

The role emphasizes screening, placement and career advisement, with a focus on extreme customer service, accurate case documentation and compliance with program requirements. A Bachelor's degree and at least two years' experience in staffing or workforce development are required.

Qualifications

• Bachelor's degree in Social Services, Human Resources, Communications, or Business required.
• Minimum of two years' experience in staffing, recruiting, or workforce development; data entry/computer systems experience preferred.
• Strong verbal and written communication and customer service skills; proficient with computers.

Responsibilities

• Screen and assess candidates for technical and soft skills to determine fit for positions.
• Connect job seekers to open positions and training opportunities.
• Identify and recruit qualified candidates for assigned job orders.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans and referrals.
• Acquire and maintain programmatic competency to ensure compliant case management.
• Stay informed on market research tools and industry trends to guide placement.
• Document all customer interactions through well-written case notes.
• Ensure activities and case files meet programmatic requirements.
• Provide valued and timely service to both job seekers and employers.
• Utilize Extreme Customer Service behaviors in all interactions.

Skills

Extreme Customer Service

Communication proficiency

Teamwork orientation

Recruiting experience

Regulatory knowledge

Data entry

Industry knowledge

Education

Bachelor's degree in Social Services, Human Resources, Communications, or Business

Tools

Applicant Tracking Systems

Computer systems

Job description

Job Description

Job Title: Career Planner

Reports to: Center Manager/Lead

Position Classification: Non-exempt

Office Location: Walworth office

Primary Objectives of Position: The Career Planner is responsible for providing employers with the right candidates. The Career Planner also provides integrated workforce planning services to workforce center customers, to assist them with developing, evaluating and implementing plans to find employment and/or employment skills.

Essential Job Functions:

• Help local businesses recruit the best applicants for their jobs by screening and assessing candidates for technical and soft skills to determine suitability and fit for available positions
• Make appropriate connection for job seekers to open positions resulting in employment. Additionally, connect job seekers to opportunities for training and development and other workforce center services to increase opportunities for employment.
• Identify and recruit qualified candidates for assigned job orders.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
• Acquire and maintain ongoing programmatic competency to ensure compliant management of cases.
• Acquire and maintain knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Document all customer interactions through well-written case notes.
• Ensure that activities and case files meet or exceed programmatic requirements.
• Provide valued and timely service to both job seekers and employers
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties:

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment:

Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies:

Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications:

Education

Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required.

Experience

Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required. Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.

Skills/Abilities

Knowledge of employment and recruiting practices, ability to understand and follow program policy, knowledge of business practices and industry sectors, ability to work effectively in a fast paced environment, strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, ability to effectively read and interpret written procedures, ability to prepare routine reports, ability to enter data into computerized system, skills in dealing with customers using Extreme Customer Service.

Additional Requirements

Must have valid driver's license and adequate vehicle insurance.