Career Navigator

Dynamic Works Institute; Waterloo (IA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Dental & Disability Insurance

PTO

Paid Holidays

401K

Flexible Spending Account

Job summary

Dynamic Works Institute in Waterloo, IA, is seeking a Career Planner to connect job seekers with employers by building local programs and referrals. You will provide career advisement, conduct employer outreach, assess needs, develop individual employment plans, and document interactions while maintaining case notes.

This non-exempt role emphasizes community collaboration and delivering outcomes through targeted services to job seekers and employers.

Qualifications

• Bachelor's degree in social services, HR, communications, business, or equivalent experience.
• Minimum two years' experience in direct Employment Specialist/staffing, Insurance, customer service, sales, and administrative experience.
• Strong verbal and written communication skills; demonstrated customer service skills and computer skills.

Responsibilities

• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of employment plans, referrals to jobs, and placements in training/education programs.
• Interview customers to assess service needs and evaluate employment plans.
• Assist employers in recruiting the best applicants for their jobs.
• Document all customer interactions through well-written case notes.

Skills

Customer Service

Recruiting

Communication

Program Policy

Data Entry

Case Management

Education

Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience

Tools

Computer skills

Job description

JobTitle:CareerPlanner

Reportsto: Operations Manager

PositionClassification: Non-exempt

PrimaryObjectivesofPosition

TheCareerPlannerisresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning, program services, andappropriate referrals.

EssentialJobFunctions

• Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment.
• Helpbusinessesrecruitthebestapplicantsfortheirjobs.
• Outreach within the community
• Interviewscustomerstoassessserviceneeds.
• Aidscustomersindeveloping,evaluating,andeffectivelyinitiatingandimplementingplans to enhance employment skills.
• Identifyjobseekerbarriersandrefertoappropriateresources.
• Providecareeradvisementthroughdevelopmentofindividualemploymentplans,referrals to jobs, placement in training/educationsprogramsand job placement or advancement.
• Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement.
• Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders.
• Documentsallcustomerinteractionsthroughwell-writtencasenotes.
• Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers toappropriate placementor education.
• Ensuresthatcasefilesmeetorexceedprogrammaticrequirements.
• Providesvaluedandtimelyservicetobothjobseekersandemployers.
• UtilizesExtremeCustomerServicebehaviorsinallinteractionswithinternalandexternalcustomers.

Other Job Duties

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management asrequired.The company reserves the rightto revise or change job duties as businessrequirementsdictate.Itisalsounderstoodthatthecompanyreservestherighttochangework schedules asrequired, including requiring overtime.

RequiredCompetencies

ExtremeCustomerServicefocus,learningorientation,communicationproficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications

Education

Bachelor's degree in social services,HumanResources,Communications,Business,or equivalent experience isrequired.

Experience

Minimumoftwoyears'experiencein direct Employment Specialist/staffing experience, Insurance, customer service, sales, and administrative experience.

Previousworkforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills.

Skills/Abilities

Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

AdditionalRequirements

Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage.

Benefits

• Insurance:Health
• Life
• DentalandDisability
• PTO
• PaidHolidays
• 401K
• FlexibleSpendingAccount