Career Experience Coach — Guide Progress (Paid Training)

Serenity Healthcare; Fairfax (VA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid training and certification

Paid time off: 10 days + 5 days after

Career advancement opportunities

Job summary

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through a structured program designed to help them build positive habits, stay motivated, and make progress toward personal goals. You'll work directly with participants during sessions to keep them engaged and supported.

This role suits those with backgrounds in customer service, hospitality, retail, education, or caregiving, and no specialized industry experience is required.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Customer service

Communication

Empathy

Punctuality

Background check

Job description

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through a structured program designed to help them build positive habits, stay motivated, and make progress toward personal goals. You'll work directly with participants during sessions to keep them engaged and supported.

This role suits those with backgrounds in customer service, hospitality, retail, education, or caregiving, and no specialized industry experience is required.