Career Center Operations Manager

C2 GPS- Capital Area Workforce; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 100% Employer Match of up

Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

Job summary

C2 Global Professional Services (C2 GPS) seeks a Career Center Supervisor to oversee workforce activities and ensure compliance with program requirements in the Austin area. The CCS will manage daily operations, analyze performance data, coordinate staff, and support customer service excellence while adapting to changing workloads.

Ideal candidate will have an associates or undergraduate degree, 3 years of relevant experience (1 year supervisory), and be bilingual in English and Spanish.

Qualifications

• Associates or Undergraduate degree in a relevant field of study required.
• Three (3) years of relevant experience, to include one (1) year of supervisory experience.
• Valid driver’s license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.
• Bilingual in English and Spanish strongly preferred

Responsibilities

• Manages the daily operations of the Career Center and related workforce programs.
• Informs Manager of customer flow and recommends allocation of staff to ensure appropriate and timely provision of services.
• Analyzes performance data to provide process and service delivery improvements to meet performance measures and benchmarks.
• Assess staff for professional development and provides training to achieve high standards of customer service.
• Performs other related duties as assigned.

Skills

Workforce development

Project management

Staff supervision

Customer service

Data analysis

Problem-solving

Verbal communication

Written communication

Bilingual English/Spanish

Relationship building

Education

Associates or Undergraduate degree in a relevant field

Tools

Word processing

Spreadsheets

Basic IT skills

Job description

C2 Global Professional Services (C2 GPS) seeks a Career Center Supervisor to oversee workforce activities and ensure compliance with program requirements in the Austin area. The CCS will manage daily operations, analyze performance data, coordinate staff, and support customer service excellence while adapting to changing workloads.

Ideal candidate will have an associates or undergraduate degree, 3 years of relevant experience (1 year supervisory), and be bilingual in English and Spanish.