Career Center Solutions Specialist

C2 Global Professional Services, LLC; Weslaco (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 100% Employer Match up to

Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

Job summary

C2 Global Professional Services, LLC in Weslaco, Texas is seeking a Customer Solutions Representative (CSR) to build relationships with customers and connect them with workforce services within Career Centers and through referrals to community partners.

The CSR will assess customer goals over the phone, virtually, or in person; identify job opportunities; provide guidance on the local job market, resume development, interview techniques, and appropriate attire; and collaborate with internal

Qualifications

• High school diploma or GED.
• Valid driver’s license and proof of insurance with good driving record.
• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

Skills

Workforce development

Labor market knowledge

Technology literacy

Customer service

Interpersonal skills

Diversity sensitivity

Conflict resolution

Problem solving

Organization

Attention to detail

Relationship building

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

MS Office

Job description

C2 Global Professional Services, LLC in Weslaco, Texas is seeking a Customer Solutions Representative (CSR) to build relationships with customers and connect them with workforce services within Career Centers and through referrals to community partners.

The CSR will assess customer goals over the phone, virtually, or in person; identify job opportunities; provide guidance on the local job market, resume development, interview techniques, and appropriate attire; and collaborate with internal