Operations Supervisor

C2 Global Professional Services, LLC; Round Rock (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A staffing solutions company is seeking an Operations Supervisor to oversee the daily operations of the Career Center and ensure compliance with workforce program requirements. The successful candidate will have strong skills in workforce development and customer service, with at least three years of relevant experience including one year in a supervisory role. A valid driver’s license and bilingualism in English and Spanish is preferred. This is a full-time position aimed at enhancing service provision in human resources.

Qualifications

• Three years of relevant experience, including one year of supervisory experience.
• Bilingual in English and Spanish strongly preferred.
• Valid driver's license and proof of insurance.

Responsibilities

• Oversees daily operations of the Career Center.
• Analyzes performance data to improve services.
• Assesses staff for professional development.

Skills

Knowledge of workforce development

Customer service skills

Critical thinking skills

Ability to develop strategies

Problem-solving skills

Effective management techniques

Education

Associates or Undergraduate degree in a relevant field

Job description

Operations Supervisor

C2 Global Professional Services, LLC

JOB SUMMARY:

The Career Center Supervisor (CCS) oversees the workforce activities of the career center while ensuring compliance with workforce program requirements. The CCS is responsible for the appropriate use of workforce resources and materials for the benefit of the customers.

ESSENTIAL FUNCTIONS

• Manages the daily operations of the Career Center and related workforce programs.
• Informs Manager of customer flow and recommends allocation of staff to ensure appropriate and timely provision of services.
• Analyzes performance data to provide process and service delivery improvements to meet performance measures and benchmarks.
• Assesses staff for professional development and provides training to achieve high standards of customer service.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of effective case management and counseling.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent problem‑solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to analyze and interpret information and data and provide relevant feedback for action.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

• Associates or Undergraduate degree in a relevant field of study required.
• Three (3) years of relevant experience, to include one (1) year of supervisory experience.
• Additional relevant experience may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Human Resources Services