Center Operations Manager - Workforce Solutions

Career Team; Cleburne (TX); On-site; USD 65,000 - 70,000; Full time

Job summary

Career Team in Texas is seeking a Center Manager to oversee the Workforce Solutions Center, ensuring efficient service delivery while managing budgets and supporting staff growth. You will collaborate with community partners, supervise program staff, and uphold quality standards.

The ideal candidate has a Bachelor's degree, at least four years of supervisory experience, strong customer service, and proficiency with MS Office.

Qualifications

• A Bachelor's degree in business, marketing, public relations, or community organization or development or equivalent experience.
• Minimum of 4 years of supervisory or management experience.
• Strong business knowledge of customer service best practices and performance management.
• Requires project management, organizational, personnel, problem solving and data analysis skills.
• Excellent interpersonal and written/oral communications skills.
• Must have a valid driver's license and adequate vehicle insurance.

Responsibilities

• Oversee all employment and training initiatives within the Workforce Solutions Center.
• Ensure facilities, staff and clients have access to essential tools, materials, accessibility and safety procedures.
• Oversee purchasing processes and track spending related to center operations.
• Maintain inventory records and complete assigned reporting tasks.
• Identify community partnerships and maintain partner relationships.
• Coordinate cross-training opportunities and assess employee performance.
• Manage the Center's budget and funding allocations for service delivery.
• Host outreach and promotional events with Business Services and Marketing & Comm.
• Create and execute customer satisfaction strategies with measurable goals.
• Track service outcomes and ensure high-quality delivery standards.
• Address customer complaints per grievance procedures and reporting requirements.
• Engage industry sectors to meet/exceed customer expectations.
• Evaluate performance goals and ensure staff follow prescribed strategies.
• Coordinate with Program Managers to ensure workflows and staff coverage; hire/promote as needed.
• Model Extreme Customer Service in all interactions.
• Approach tasks with a ZAG mindset.

Skills

Supervisory Experience

Budgeting

Staff Development

Customer Service

Communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Career Team in Texas is seeking a Center Manager to oversee the Workforce Solutions Center, ensuring efficient service delivery while managing budgets and supporting staff growth. You will collaborate with community partners, supervise program staff, and uphold quality standards.

The ideal candidate has a Bachelor's degree, at least four years of supervisory experience, strong customer service, and proficiency with MS Office.