Operations Supervisor, Workforce Programs Leader

Equus; Racine (WI); On-site; USD 58,000 - 92,000; Full time

Job summary

Equus Workforce Solutions is seeking a diligent supervisor for the W-2 Eligibility Unit to optimize processes and oversee a team. You will coordinate training, set performance goals, and ensure compliance with contractual obligations while maintaining strong communication with partners.

The role requires staff supervision, QA oversight, and the ability to adapt service delivery to meet program goals. Travel up to 20% may be required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong leadership, customer service, and HR management skills.
• W-2 operations supervisory experience preferred.
• Willingness to travel up to 20%.
• Proficient with MS Word and Excel; ability to learn specialized databases.

Responsibilities

• Analyze processes and procedures to optimize performance.
• Coordinate training activities for operations staff.
• Supervise Eligibility Specialists and Attendance Tracker staff.
• Define and set operational goals; direct staff to meet performance standards.
• Develop and monitor W-2 Eligibility Unit services and QA processes.

Skills

Leadership

Customer service

Interpersonal skills

Human resource management

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

MS Word

Excel

Databases/Software systems

Job description

Equus Workforce Solutions is seeking a diligent supervisor for the W-2 Eligibility Unit to optimize processes and oversee a team. You will coordinate training, set performance goals, and ensure compliance with contractual obligations while maintaining strong communication with partners.

The role requires staff supervision, QA oversight, and the ability to adapt service delivery to meet program goals. Travel up to 20% may be required.