Career Center Operations Leader

Equus Workforce Solutions; Dallas (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Equus Workforce Solutions is seeking a dedicated operations supervisor to oversee programmatic activities and ensure compliance with contractual obligations. You will review and implement programs, optimize processes, and lead a team to achieve performance targets while coordinating training and partner communications. A related bachelor's degree or equivalent experience is required, with strong customer service and HR management skills guiding daily work.

Qualifications

• Related Bachelor's Degree from an accredited college or university or equivalent experience
• Experience organizing, planning and developing program operations at a supervisory level
• Demonstrated customer service skills
• Excellent leadership, interpersonal and human resource management skills

Responsibilities

• Oversee the project's programmatic activities and operations
• Review, recommend, report and implement programs to ensure contractual obligations and compliance
• Analyze processes and procedures to optimize performance
• Define and set operational goals
• Prioritize assignments and supervise staff as needed
• Understand all technical aspects of the operational units
• Maintain knowledge of applicable laws and policies related to welfare and workforce programs
• Maximize performance and productivity
• Direct staff responsibilities to meet performance standards and review staff performance
• Facilitate meetings with partners to promote communication
• Coordinate training activities to ensure operations staff are properly trained
• Develop and maintain standard operating procedures

Skills

Customer service

Leadership

Interpersonal skills

HR management

Education

Bachelor's degree or equivalent experience

Job description

Equus Workforce Solutions is seeking a dedicated operations supervisor to oversee programmatic activities and ensure compliance with contractual obligations. You will review and implement programs, optimize processes, and lead a team to achieve performance targets while coordinating training and partner communications. A related bachelor's degree or equivalent experience is required, with strong customer service and HR management skills guiding daily work.