Career Center Manager: Workforce Programs Lead

MassHire Cape & Islands Career Center; Hyannis (MA); On-site; USD 94,000 - 109,000; Full time

Job summary

MassHire Cape & Islands Career Center is seeking a capable Career Center Manager to oversee youth, adult, dislocated worker, academic, employment, and training programs, providing direction and staff support. The role emphasizes policy development, supervision, compliance with WIOA and related regulations, and collaboration with executive staff to drive performance, grants, and program improvements.

The Manager will supervise professional staff, develop governance procedures, and ensure services

Qualifications

• Bachelor's degree in a relevant field with at least four years of supervisory experience.
• Master's degree in human services or a related field preferred.
• Valid driver's license and reliable transportation for field assignments.
• Experience with workforce development programs and WIOA regulations.

Responsibilities

• Oversee youth, adult, dislocated worker, academic, employment, and training programs.
• Coordinate with program directors and managers to ensure effective Career Center operations.
• Advise the Career Center Director on program performance, operations, and improvements.
• Support staff providing career counseling, academic services, and employment assistance.
• Develop and implement departmental policies and procedures per federal and state regulations.
• Ensure compliance with WIOA, OTA, and other contracted program requirements and goals.
• Identify grant opportunities to supplement WIOA funding.
• Provide management reports, including Crystal Reports, to monitor program performance.
• Collaborate with executive staff on Career Center initiatives and activities.
• Train staff on performance standards, intake, eligibility, and MassHire policies.
• Ensure services meet applicable laws, regulations, and organizational policies.
• Perform additional related duties as assigned.

Skills

Leadership

Communication

Budget management

Grant opportunities

Staff supervision

Program planning

Negotiation

Problem solving

Education

Bachelor's degree

Supervisory experience

Master's degree preferred

Driver's license

Tools

Crystal Reports

Job description

MassHire Cape & Islands Career Center is seeking a capable Career Center Manager to oversee youth, adult, dislocated worker, academic, employment, and training programs, providing direction and staff support. The role emphasizes policy development, supervision, compliance with WIOA and related regulations, and collaboration with executive staff to drive performance, grants, and program improvements.

The Manager will supervise professional staff, develop governance procedures, and ensure services