Career Center Manager

MassHire Cape & Islands Career Center; Hyannis (MA); On-site; USD 94,000 - 109,000; Full time

Job summary

MassHire Cape & Islands Career Center is seeking a capable Career Center Manager to oversee youth, adult, dislocated worker, academic, employment, and training programs, providing direction and staff support. The role emphasizes policy development, supervision, compliance with WIOA and related regulations, and collaboration with executive staff to drive performance, grants, and program improvements.

The Manager will supervise professional staff, develop governance procedures, and ensure services

Qualifications

• Bachelor's degree in a relevant field with at least four years of supervisory experience.
• Master's degree in human services or a related field preferred.
• Valid driver's license and reliable transportation for field assignments.
• Experience with workforce development programs and WIOA regulations.

Responsibilities

• Oversee youth, adult, dislocated worker, academic, employment, and training programs.
• Coordinate with program directors and managers to ensure effective Career Center operations.
• Advise the Career Center Director on program performance, operations, and improvements.
• Support staff providing career counseling, academic services, and employment assistance.
• Develop and implement departmental policies and procedures per federal and state regulations.
• Ensure compliance with WIOA, OTA, and other contracted program requirements and goals.
• Identify grant opportunities to supplement WIOA funding.
• Provide management reports, including Crystal Reports, to monitor program performance.
• Collaborate with executive staff on Career Center initiatives and activities.
• Train staff on performance standards, intake, eligibility, and MassHire policies.
• Ensure services meet applicable laws, regulations, and organizational policies.
• Perform additional related duties as assigned.

Skills

Leadership

Communication

Budget management

Grant opportunities

Staff supervision

Program planning

Negotiation

Problem solving

Education

Bachelor's degree

Supervisory experience

Master's degree preferred

Driver's license

Tools

Crystal Reports

Job description

The Career Center Manager oversees youth, adult, dislocated worker, academic, employment, and training programs, providing direction and support to Career Center staff. Responsibilities include program management, policy development, staff supervision, and ensuring compliance with federal and state requirements. The position requires strong leadership, management, operational, and marketing skills, along with tact and diplomacy.

MAJOR DUTIES

• Oversee youth, adult, dislocated worker, academic, employment, and training programs.


• Coordinate with program directors and managers to ensure effective Career Center operations.


• Advisethe Career Center Director on program performance, operations, and improvements.


• Support professional staff providing career counseling, academic services, and employment assistance.


• Develop and implement departmental policies and procedures in accordance with federal and state regulations.


• Ensure compliance with WIOA, OTA, and other contracted program requirements, performance standards, and goals.


• Identify grant opportunities to supplement WIOA funding.


• Provide management reports, including Crystal Reports, to monitor program performance.


• Collaborate with executive staff on Career Center initiatives and activities.


• Train staff on performance standards, intake, eligibility, and MassHire policies.


• Ensure services and information meet applicable laws, regulations, and organizational policies.


• Perform additional related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of employment, education, and workforce development programs, including WIOA regulations and Child Labor Laws.


• Understanding of human resource development, youth development, vocational assessments, and labor market needs.


• Ability to interpret federal and state regulations, policies, and procedures.


• Strong leadership, decision-making, communication, negotiation, and problem-solving skills.


• Experience with program planning, implementation, evaluation, and budget management.


• Ability to identify grant opportunities and support program development.


• Ability to evaluate performance, build community partnerships, and work collaboratively with staff and management.


• Knowledge of ethical standards related to program services.

EDUCATION AND EXPERIENCE

Bachelor's degree required, with at least four years of supervisory experience in education, juvenile justice, employment, or workforce training programs. Master's degree in a human services-related field preferred. Equivalent combinations of education and experience demonstrating the required qualifications may be considered. Valid driver's license and access to reliable personal transportation required for field assignments.

PHYSICAL REQUIREMENTS

• Dexterity for routine computer and office work.


• Ability to lift or move up to 25 pounds.


• Ability to sit for extended periods and work at a computer.


• Normal hearing and vision for computer and telephone communication.


• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

SALARY RANGE: $94,000–$109,000