Compliance & Reporting Specialist

Howard Community College; Baltimore (MD); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical & dental

Tuition reimbursement

Paid leave

Pension/ORP options

Job summary

Howard Community College seeks a Compliance & Reporting Specialist to support military-related records, registration, and veterans’ affairs.

Responsibilities include data queries, FERPA-compliant record keeping, and coordination with DoD/VA. Strong communication and confidentiality are essential in this role at HCC’s Records, Registration & VA department.

Qualifications

• Associate's degree required; bachelor’s degree preferred.
• Two years prior work experience required; military experience or experience serving military personnel and dependents preferred.
• Strong technology skills including Microsoft Office and Internet; experience with enrollment systems and FERPA knowledge.

Responsibilities

• Provide frontline service and administrative support to students with excellent customer service.
• Ensure compliance with federal/state regulations and college policies.
• Submit enrollment information to DoD, VA and Maryland Higher Education Commission.
• Develop reports and summaries for RRVA leadership and stakeholders.

Skills

Customer service

Communication skills

Confidentiality

Attention to detail

Education

Associate's degree

Bachelor's degree preferred

Tools

Ellucian Colleague

ImageNow

Querying software

Job description

Position Details

Position Information

About Us

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title

Compliance & Reporting Specialist

FLSA

Non-Exempt

FT/PT

Full Time

Hours Per Week

37.5

Work Schedule

M-F 8:30-5

Grade

11

Compensation Range

$26.56-34.91

Summary

Provides critical frontline service and administrative support to the military community on behalf of records, registration and veterans' affairs RRVA. Contributes to the maintenance of federal and state compliance and outstanding customer service. Performs full spectrum of duties and assists the assistant registrar, associate registrar, VA and reporting in the development and execution of on-boarding, and special programs to promote student integration and success. Perform data queries and answer requests employing querying programs, the student information system, and other educational databases. Reports academic progress to various federal and state entities. Attends state affinity group meetings and represents the college at outreach events. Contributes to the creation and distribution of printed materials and webpages. Maintains strong working knowledge of the Family Educational Rights and Privacy Act of 1974 FERPA. Supports other credit and non-credit records and registration functions. Assists students in the use myHCC self-service functions. Maintains working relationships and knowledge of all college units that support students. Occasionally performs the duties of evening supervisor . Regular attendance and the ability to maintain strict confidentiality are requirements of this position.

Essential Role Responsibilities

Provides critical frontline service and administrative support to students, delivering outstanding customer service through monitoring, tracking, referring and following up with individual students.

Supports the efforts of the assistant registrar, associate registrar, VA and reporting to ensure compliance on all federal, State and institutional requirement and enrollment at HCC.

Submits enrollment information and academic progress required on behalf of HCC students to the DoD, VA and Maryland Higher Education Commission.

Serves on appropriate college committees. Assists in the development of strategies and programs to increase faculty, staff and peer awareness of the community's needs and advocacy. Maintains working relationships and knowledge of all college units that support students, including enrollment services, student services and the finance office.

Manages information requests in all forms while ensuring FERPA compliance.

Prepares reports and summaries for RRVA leadership. Performs data queries and answers requests employing querying programs, the student information system, and other educational databases.

In cooperation with the office of admissions and office of advising, represents the college at some outreach events. Participates in training and other professional development offered by the state and federal entities and professional associations. Provides training to the college community as appropriate.

Contributes to the maintenance of webpages and printed materials.

Maintains working knowledge of FERPA.

Supports other credit and non-credit records and registration functions, particularly during peak periods, including processing grade changes, researching student registration and transcript inquiries/problems. Assists students in the use of myHCC including grade retrieval, registration enrollment verification and transcript requests.

Attends constituency group and serves on cross-functional teams and standing committees at the request of the registrar.

Updates professional knowledge by attending professional meetings, conferences, and training sessions; represents college at MACC affinity group.

Minimum Education Required

Associate's degree

Experience Required

Formal Education, Courses, Training Programs, Experiences Associate's degree required; bachelor's degree preferred. Two years prior work experience required; prior military experience or experience serving military personnel and dependents required. Priority given to honorably discharged veterans. Experience working with enrollment services, finance and other college units required; community college experience preferred. Excellent technology skills and literacy, including Microsoft Office and Internet required; querying software, student information systems (Ellucian's Colleague preferred) and digital imaging and other software and systems preferred. Outstanding organizational, interpersonal and communication skills, including oral and written skills required. Outstanding customer service skills, including assisting students in challenging customer service situations required. Thorough knowledge of relevant federal, state and college regulations, policies and procedures related to veterans benefits and other military programs required. Working knowledge of FERPA, college records and registration policies and procedures preferred. Demonstrated ability to identify and manage multiple priorities while providing excellent customer service required.

Knowledge of Operations, Systems, and Procedures Thorough knowledge of and ability to utilize student information system. Knowledge of Microsoft Office Suite, ImageNow, querying software, and the Internet,. Knowledge of student self-service.

Equipment Used Computer; optical scanning equipment; laptop; scanner; laser and other printers; microfiche reader; fax machine; calculator; photocopier; document validator; laminator; presentation equipment; and other office equipment as required.

OTHER REQUIREMENTS

• Ability to maintain strict confidentiality.
• Ability to communicate effectively, both verbally and in writing.
• Regular attendance is a requirement of the job.
• Flexibility, including the ability to regularly work one evening per week and occasional weekend.
• Some local, state, and national travel.
• Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

Physical Demand Summary

Fast-paced, deadline driven, and sometimes high stress customer service environment. Ability to work one evening per week is required. Occasional additional evening and weekend work. Occasional short and long distance travel required. Flexibility required.

Supervisory Position?

No

Division

Student Success Office

Department

Records, Registration & VA

Posting Number

B621P

Number of Vacancies

1

Best Consideration Date

11/12/2026

Job Open Date

10/29/2026

Continuous Recruitment?

No

Job Category

Faculty

Benefits Summary

• Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs.
• As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only.
• Employees in positions that do not require a bachelor's degree must participate in The Pension.
• Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affluent Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.