Part-time Student Services Assistant

Montgomery County Community College; Center Square (PA); On-site; USD 34,000 - 40,000; Part time

Job summary

Montgomery County Community College is seeking a Part-Time Student Services Assistant to support new and returning students across the College’s Student Services Resource Center and Welcome Desk. The role involves in-person and back-office duties, coordinating via phone, email, text, chat, Zoom, and self-service systems, and traveling between campuses as needed.

The position offers flexible hours with primary shifts at Blue Bell campus and additional evening/weekend coverage to assist enrollment

Qualifications

• High School diploma or GED required with 3 years work related experience required OR Associate’s degree may be preferred with 1 to 2 years work related experience required
• Proficiency in computer skills required
• Excellent communication, both written and oral required
• Specialized knowledge in customer service processes may be required

Responsibilities

• Provide front-line customer service at the Student Services Welcome Desk
• Support the Student Services Resource Center operations and enrollment services
• Assist Testing Center operations and coordinate with Enrollment Services Assistants
• Communicate with students via in-person, phone, email, text, online chat, Zoom and Self-Service systems

Skills

Customer service skills

Communication skills

Problem-solving

Multitasking

Attention to detail

Education

High School diploma or GED

Associate’s degree

Job description

Montgomery County Community College invites applications for the Part-Time Student Services Assistant positions. The Part-time Student Services Assistant will provide support to both new and returning students at the College as part of the College’s mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants and providing support in the Testing center.This includes in-person and back-office duties.Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom, and other Self-Service systems to support student success.

Position 1: Monday through Friday: 8:00am-1:00pm, and Saturdays as needed.

Position 2 & 3: Monday through Thursday: 2:00 PM to 7:00 PM; Friday: 12:00 PM to 5:00 PM, andSaturdays as needed

These positions are 25 hours per week. During peak times, employees may work up to 29 hours.

*These positions have college-wide responsibilities and require travel between all campuses and off-site locations. The primary office location will be the Blue Bell campus.

**These positions have been approved for a flexible work option arrangement. Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.

ESSENTIAL KNOWLEDGE & SKILLS:

Education/Training/Work Experience:

• High School diploma or GED required with 3 years work related experience required OR Associate’s degree may be preferred with 1 to 2 years work related experience required Proficiency in computer skills required Excellent communication, both written and oral required

Specialized Knowledge & Skills:

• Specialized training in specific software or process may be required Customer service skills Problem-solving skills Ability to take initiative and work with minimal supervision

Additional Information Required:

• Ability to multitask Attention to detail Ability to maintain confidentiality Ability to prioritize workload

• Ability to use some discretion and judgment Ability to work within a team-oriented setting

Montgomery County Community College offers a comprehensive curriculum of more than 100 degree and certificate programs, a Virtual Campus, a Culinary Arts Institute, a Municipal Police Academy, and specialized workforce development programs, all of which leverage the College’s nationally ranked use of innovative technology. An Achieving the Dream (AtD) Leader College, the institution is positioned at the vanguard of national efforts to increase completion, improve learning outcomes, and remove barriers to access for more than 24,000 students annually. The College is also recognized regionally and nationally for its sustainability leadership, work with military veterans, and community service and service-learning opportunities. Montgomery County Community College was recognized by NISOD and Diverse: Issues in Higher Education as one of sixteen "2021 Promising Places to Work in Community Colleges". Visit mc3.edu or join us on Twitter @mccc.

Montgomery County Community College is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, color, religion, religious creed, sex, ancestry, national origin, age, affectional or sexual orientation, genetic information, gender identity, gender presentation, veteran’s status, marital status or disability in its educational programs, activities, or employment practices as required by Title IX of the Educational Amendment of 1972, section 504 of the Rehabilitation Act of 1973, and other applicable statutes.

Inquiries concerning Title IX relating to equal opportunity on the basis of sex should be referred to: Title IX Coordinator, Mikiba W. Morehead, Ed.D., TNG, LLC,at [e-mail].

All other equal opportunity inquiries, including those based upon disability, should be referred to: The Director of Equity, Diversity & Belonging, at [e-mail] or 215-619-7383.