Care Team Specialist — Patient Access & Scheduling

Sol-Mental-Health; Washington (District of Columbia); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

FSA / HSA

Paid Time Off

401(k) with Employer Match

Short & Long-Term Disability

Life Insurance

Employee Assistance Program

Job summary

SOL Mental Health is seeking a full-time, in-person Care Team Administrator at our Washington, DC location. You will greet patients, manage scheduling, perform intake, and support clinicians while ensuring accurate billing and HIPAA-compliant processes.

In this role, you’ll coordinate with clinical teams, triage patient concerns, and maintain clear communication with patients, families, referral partners, and vendors to optimize the patient journey.

Qualifications

• Ability to manage difficult situations and de-escalate effectively.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Experience with EMR/EHR systems, specifically Athena, preferred.

Responsibilities

• Greet patients and manage daily scheduling across calls, emails, and logistics.
• Complete patient intake and check-in, verify insurance, collect copays and balances.
• Manage schedules for patients and clinicians, including follow-ups and end-of-day workflows in the EHR.
• Support clinical teams by triaging concerns and coordinating services as needed.
• Communicate clearly with patients, families, referral partners, and vendors to support the patient journey.

Skills

Customer service

De-escalation

Organizational skills

Communication

HIPAA compliance

Tools

Athena EMR

Job description

SOL Mental Health is seeking a full-time, in-person Care Team Administrator at our Washington, DC location. You will greet patients, manage scheduling, perform intake, and support clinicians while ensuring accurate billing and HIPAA-compliant processes.

In this role, you’ll coordinate with clinical teams, triage patient concerns, and maintain clear communication with patients, families, referral partners, and vendors to optimize the patient journey.