Care Team Associate — Patient Experience & Operations

SOL Mental Health; New York (NY); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) match

Disability insurance

Life insurance

EAP

Job summary

SOL Mental Health is seeking a full-time in-person Care Team Assistant based in Brooklyn. You’ll greet patients, manage scheduling across calls and emails, support intake and billing tasks, and help coordinate clinical services in a fast-paced practice.

The role emphasizes HIPAA compliance, strong organization, excellent communication, and compassionate patient care. Prior Medical Assistant exposure and proficiency with clinic tech are preferred, with a supportive, growth-focused team culture.

Qualifications

• Clinical exposure or Medical Assistant experience including reading medical records and coordinating with pharmacies.
• MA Certification is a plus.
• Able to effectively manage difficult situations and de-escalate issues.
• Professional interaction with a diverse patient population.
• Highly organized with strong task management.
• Strong knowledge of Microsoft Office and clinic systems.
• Ability to interpret and apply guidelines with integrity.

Responsibilities

• Provide a warm, professional experience for patients across calls, emails, and scheduling.
• Complete patient intake and check-in, verify forms and copays, document balances.
• Manage schedules for patients and clinicians, with accurate EHR updates.
• Support clinical teams by triaging concerns and coordinating services.
• Communicate clearly with patients, families, referral partners, and vendors.
• Ensure accurate charge capture and timely data submission.
• Maintain HIPAA, CMS, OSHA compliance and high service standards.
• Represent SOL Mental Health professionally and contribute to team culture.
• Meet productivity goals and perform additional duties as assigned.

Skills

Clinical coordination

Interpersonal skills

Multitasking

Microsoft Office

De-escalation

Diversity sensitivity

Team collaboration

Education

MA Certification

Tools

EHR systems

Clinic operations tech

Job description

SOL Mental Health is seeking a full-time in-person Care Team Assistant based in Brooklyn. You’ll greet patients, manage scheduling across calls and emails, support intake and billing tasks, and help coordinate clinical services in a fast-paced practice.

The role emphasizes HIPAA compliance, strong organization, excellent communication, and compassionate patient care. Prior Medical Assistant exposure and proficiency with clinic tech are preferred, with a supportive, growth-focused team culture.