Care Team Associate, Patient Experience & Operations

SOL Mental Health; New York (NY); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

Job summary

SOL Mental Health is hiring for a full-time in-person Care Team Member in Manhattan. You will greet patients, manage daily scheduling, and support clinical teams while ensuring accurate intake, insurance verification, and billing documentation. Join a mission-driven startup focused on innovative patient care and growth.

The role emphasizes HIPAA compliance, organization, and strong communication with patients and partners, with opportunities to advance alongside a growing team.

Qualifications

• Clinical experience as a Medical Assistant or similar role.
• MA Certification is a plus.
• Strong organization and communication skills.
• Ability to handle diverse patient populations with professionalism.

Responsibilities

• Greet patients and manage scheduling across calls, emails, and logistics.
• Complete intake, verify insurance, collect copays and balances.
• Schedule management for patients and clinicians in the EHR.
• Triaging patient concerns and coordinating necessary services.
• Communicate clearly with patients, families and vendors.
• Ensure accurate charge capture and billing documentation.
• Maintain HIPAA and regulatory compliance and high service standards.
• Represent SOL with professionalism and teamwork.
• Meet productivity goals and perform other duties as assigned.

Skills

Medical Assistant

EHR familiarity

HIPAA knowledge

Customer service

Microsoft Office

De-escalation

Communication skills

Education

Certified Medical Assistant (CMA)

Tools

Microsoft Office

Clinic operations software

EHR systems

Job description

SOL Mental Health is hiring for a full-time in-person Care Team Member in Manhattan. You will greet patients, manage daily scheduling, and support clinical teams while ensuring accurate intake, insurance verification, and billing documentation. Join a mission-driven startup focused on innovative patient care and growth.

The role emphasizes HIPAA compliance, organization, and strong communication with patients and partners, with opportunities to advance alongside a growing team.