Care Team Associate — Patient Experience & Scheduling

SOL Mental Health; Washington; On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

FSA/HSA

Paid Time Off

401(k) with employer match

Disability insurance

Life insurance

Employee Assistance Program (EAP)

Job summary

SOL Mental Health is seeking a full-time, in-person Care Team member at our DC location. You will greet patients, manage scheduling, complete intake, and support clinical teams while ensuring HIPAA and billing accuracy.

The role emphasizes empathy, reliability, and strong communication across patients and partners. We value ownership, cross-functional collaboration, and ongoing development as the organization builds its practice management capabilities.

Qualifications

• Able to de-escalate difficult situations.
• Ability to interact and work professionally with a diverse population.
• Highly organized and able to juggle many tasks at once.
• Strong working knowledge of Microsoft Office products and ability to learn clinic operations technology systems.
• Experience with EMR/EHR systems, specifically Athena, preferred.
• Strong work ethic, integrity and positive attitude.

Responsibilities

• Greet patients and manage scheduling across calls, emails, and logistics.
• Complete patient intake and check‑in, collect/verify forms, copays, balances.
• Manage schedules for patients and clinicians, including follow‑ups and end‑of‑day processes.
• Support clinical teams by triaging patient concerns and coordinating services.
• Communicate clearly with patients, families, referral partners, and vendors.
• Ensure accurate charge capture and billing documentation.
• Maintain compliance with HIPAA, CMS, OSHA, and related standards.
• Represent SOL Mental Health with professionalism and foster team culture.
• Meet productivity goals and perform additional duties as assigned.

Skills

De-escalation

Professional communication

Highly organized

Tools

MS Office

Athena EMR

Job description

SOL Mental Health is seeking a full-time, in-person Care Team member at our DC location. You will greet patients, manage scheduling, complete intake, and support clinical teams while ensuring HIPAA and billing accuracy.

The role emphasizes empathy, reliability, and strong communication across patients and partners. We value ownership, cross-functional collaboration, and ongoing development as the organization builds its practice management capabilities.